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CFMOTO USA · 20 hours ago

Manager, Technical Training & Publications

Plymouth, MN

Full-time

Onsite

Mid, Senior Level

$95K/yr - $130K/yr

7+ years exp

CFMOTO USA is seeking a Manager for their Technical Training & Publications teams. This role involves leading and mentoring team members, managing training initiatives, and ensuring high-quality technical documentation and customer service support.

AutomotiveHardwareManufacturing

Hiring Manager

Elizabeth Broom

Responsibilities

Leads, mentors and develops the training, technical service, customer service and technical publications team members, fostering a culture of continuous improvement and excellence

Acts as a Leader on the Service Operations team to ensure strong collaboration and knowledge sharing across the team

Implements, manages and owns corporate Learning Management System (LMS)

Partners with CFMOTO staff and dealers to develop and manage an online and in-person certification program to improve dealer productivity in service and general dealer operations related to CFMOTO

Manages learning and development initiatives to ensure training needs and deadlines are met

Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry

Identifies future training needs and creates a curriculum to facilitate that training

Assists in the execution of the performance management philosophy, strategy and review cycles including training and enablement needs

Monitors and evaluates the performance of customer service support to provide coaching and feedback as needed

Prepares and presents reports on customer service performance to senior management

Develops and implements customer service policies and procedures to ensure consistent and high-quality service

Oversees technical publications team to ensure all technical documentation meets company standards for quality, accuracy and usability

Works with technical writers to develop and implement best practices for technical writing processes and tools

Manages multiple documentation projects simultaneously to ensure timely delivery and adherence to project timelines

Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO

Other duties as required

Qualification

Training program designInstructional designProject managementMicrosoft ExcelMicrosoft PowerPointCustomer service orientationLeadership skillsInterpersonal skillsOrganizational skillsCommunication skillsProblem solving

Required

Bachelor's degree in Business, Communications or other related area

7-10 years' previous experience in similar role within the Powersports, Automotive or similar industry

Proven ability to design and implement effective training programs

Excellent leadership and interpersonal skills

Strong project management skills

Proficiency in instructional design and training delivery methods

Must possess exceptional organizational and time management skills with strong attention to detail

Must be able to collaborate and bridge the communications gap between the engineering team, service technicians, management team, and dealers

Expert knowledge of Microsoft Excel and PowerPoint and proficient with Word and Outlook

Strong customer focus and service orientation with the ability to interact effectively with colleagues and vendors at all levels in a cross-cultural setting

Commitment to continuous improvement, safety, teamwork and open communications

Ability to handle confidential and sensitive information with integrity and professionalism

A positive attitude, motivated, self-starter with strong teamwork skills

Strong communication skills both verbal and written

Proven problem solving, decision making and planning skills

Demonstrates speed and flexibility as appropriate in responding to and adapting to change

Promotes cooperation within the team and between teams

Demonstrated ability to adapt to a challenging and developing environment; willingness to take on new responsibilities as our business evolves