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KFC · 3 days ago

Global eCommerce Delivery Manager

Plano, TX

Full-time

Onsite

Senior Level, Lead/Staff

$125K/yr - $140K/yr

8+ years exp

KFC is looking for a Global eCommerce Delivery Manager who will maximize sales and profitability across owned delivery and third-party aggregators. The role involves defining global best practices and building frameworks for delivery growth while managing key aggregator relationships and enhancing customer experience through data-driven strategies.

Restaurants

H1B Sponsor Likely

Responsibilities

Define the global eCommerce delivery strategy across owned and third-party channels, ensuring alignment with overall digital commerce goals

Develop scalable commercial frameworks for pricing, promotion, and menu architecture to maximize delivery profitability

Partner with markets to identify and prioritize opportunities for delivery growth, testing, and innovation

Lead ongoing benchmarking to identify emerging aggregator trends and competitive best practices globally

Serve as the global lead for aggregator relationships (e.g., Uber Eats, DoorDash, Deliveroo, Delivery Hero, Grubhub, Zomato), shaping joint business plans and influencing partner roadmaps

Define and cascade aggregator best practices for menu optimization, search ranking, promotions, and content strategy

Support markets in building effective partnership governance models with aggregator platforms to enhance visibility, conversion, and repeat rate

Develop shared commercial scorecards and frameworks for ROI measurement and optimization

Partner with global product and technology teams to strengthen the owned delivery channel experience, focusing on speed, ease, and value

Establish best practices for DaaS operations and marketing, ensuring end-to-end excellence from ordering to fulfilment

Collaborate with operations to integrate digital and in-restaurant processes for a seamless customer delivery experience

Develop a global measurement framework for delivery performance, covering penetration, order frequency, average check, contribution margin, and ROI

Leverage analytics and experimentation to drive channel optimization and continuous improvement

Lead quarterly business reviews with markets, synthesizing performance insights and identifying global opportunities

Act as the global delivery capability lead, building market readiness through playbooks, toolkits, and learning programs

Champion a test-and-learn mindset across the system, sharing successes and codifying global standards

Collaborate with brand and marketing teams to ensure delivery is fully integrated into the global calendar, menu, and campaign planning

Qualification

ECommerce optimizationAggregator managementData-driven approachDigital merchandisingConversion optimizationPromotional strategyStakeholder managementPassion for digital innovationOmnichannel customer experience

Required

8–10 years of experience in digital commerce, channel marketing, or platform management roles within QSR, retail, or aggregator platforms

Proven track record in managing or scaling delivery channels, both owned and third-party (aggregators)

Strong understanding of eCommerce levers: menu architecture, digital merchandising, conversion optimization, and promotional strategy

Experience managing global or regional partnerships with aggregators or marketplaces

Analytical and data-driven approach, with the ability to translate insights into actionable commercial strategies

Strong stakeholder management and influencing skills across global and matrixed organizations

Passion for digital innovation, emerging delivery technologies, and omnichannel customer experience

Benefits

Competitive salary and benefits package.

Opportunity to innovate within a global brand and make a significant impact.

Collaborative, fast-paced work environment with a focus on professional growth and development.

Company

KFC

Glassdoor3.5

We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952.

Dallas, TX, US

10001+ employees

https://global.kfc.com/

H1B Sponsorship

KFC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (7)

2023 (6)

2022 (4)

2021 (2)

2020 (3)

Funding

Current Stage

Late Stage

Leadership Team

Truly Willing Corporation

President and CEO

Sam Ullrich

Interim Chief Financial Officer

Company data provided by crunchbase