Crystal Clinic Orthopaedic Center · 11 hours ago
Senior Director Practice Operations
Fairlawn, OH
Full-time
Onsite
Director/Executive
$99K/yr - $165K/yr
7+ years expCrystal Clinic Orthopaedic Center is a leading provider of orthopedic and plastic/reconstructive care. The Senior Director of Practice Operations will provide strategic, operational, clinical, and financial leadership across the orthopedic service line, ensuring high-quality patient-centered care and efficient operations.
Hospital & Health Care
Hiring Manager
Elizabeth Butcher
Responsibilities
Leads the development and execution of the orthopedic service line and practice operations strategy aligned with organizational priorities
Serves as a senior operational partner and liaison to orthopedic physicians, physician leaders, and executive leadership
Co-facilitates physician practice management task force, ensuring physician input informs operational strategy
Identifies growth opportunities, service enhancements, and market expansion initiatives based on market trends and organizational goals
Provides executive oversight of day-to-day operations for central scheduling and authorization functions and all orthopedic clinic operations
Ensures efficient patient flow, scheduling, access, throughput, and resource utilization
Establishes, monitors, and improves key performance indicators related to access, productivity, quality, patient experience, and financial performance
Standardizes workflows, policies, and procedures to ensure consistency, scalability, and operational excellence
Develops, manages, and oversees service line and practice budgets, including forecasting, revenue, expense, and capital planning
Monitors financial performance including volumes, margins, productivity, and cost management initiatives
Analyzes clinical, operational, and financial data to drive informed decision-making and performance improvement
Partners with clinical, quality, risk, and compliance leaders to drive quality improvement and patient safety initiatives
Ensures compliance with all regulatory, accreditation, licensure, HIPAA, OSHA, and organizational requirements
Monitors quality metrics, outcomes, and patient experience scores; lead corrective action and improvement efforts as needed
Partners with senior leadership and physicians to evaluate growth, expansion, and access optimization opportunities
Collaborates with Nursing, HR, IT, Finance, Quality, Patient Experience, and other departments to align orthopedic operations with organizational strategy
Establishes and maintains policies and governance structures that support sustainable growth and performance
Recruits, leads, coaches, and develops orthopedic administrative and operational leaders
Builds leadership capability and succession planning to support long-term organizational success
Fosters a high-performance culture that promotes accountability, engagement, collaboration, and continuous improvement
Supports recruitment, onboarding, development, and retention of physicians, advanced practice providers, and staff
Complete additional duties as needed in support of smooth, patient-centered clinic operations
All other duties not specifically assigned
Qualification
Required
7-10 years of demonstrated leadership and management experience required
Four (4) or more years' experience in outpatient operations management
Experience managing multiple healthcare clinic locations
Proficient knowledge of the clinic's equipment and supplies necessary to deliver quality patient care
Proficient in Word, Excel, PowerPoint programs
Basic knowledge of Orthopaedic, Sports, Emergency Department (ED) medicine, and Plastics and medical terminology
Demonstrated business acumen
General financial analysis skills
Excellent interpersonal skills
Demonstrated excellent supervisory skills
Good problem solver, independent thinker and detail oriented
Patient-centered leadership with a strong commitment to quality, safety, and outcomes
Strategic, operational, and financial acumen within complex healthcare environments
Emotional intelligence with the ability to build trust, influence physicians, and navigate complex organizational dynamics
Data-driven decision-making with the ability to translate insights into actionable strategies
Change management expertise with demonstrated success leading transformation and standardization
Collaborative, transparent leadership style that fosters engagement and accountability
Preferred
Bachelor's Degree in health-related field preferred
MBA, MHA or MHSA highly preferred
In-depth experience working with multiple providers and a large non-provider staff preferred
Current or previous license to practice as registered nurse in the State of Ohio preferred
Benefits
Comprehensive Medical, Dental & Vision
100% Employer-Paid Life, Short- & Long-Term Disability
401(k) + PTO
Voluntary Pet, Home, and Auto Insurance Benefits
Tuition Reimbursement
Employee Assistance & Wellness Programs
Company
Crystal Clinic Orthopaedic Center
At Crystal Clinic Orthopaedic Center, people come first. Our patients, doctors, and staff are at the heart of everything we do.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Ferry, MBA, CHFP
President & CEO at Crystal Clinic Orthopaedic Center
Terry Deis
Chief Administrative Officer
Company data provided by crunchbase