Bank of America · 5 hours ago
Commercial Card Servicing - Shared Services - Senior Specialist
Charlotte
Full-time
Onsite
Entry, Mid Level
2+ years expBank of America is committed to helping make financial lives better through the power of every connection. The Senior Specialist in Commercial Card Servicing is responsible for servicing inquiries from Treasury clients regarding various treasury and cash management products, providing resolutions, and collaborating with internal partners to ensure client satisfaction.
Asset ManagementBankingFinanceFinancial ServicesFinTech
Responsibilities
Responds to client and partner requests received by email, phone, chat, or workflow system
Performs Quality Assurance to ensure high risk processes are completed according to written procedures
Deepens relationships with business partners and clients through quality customer service and responsiveness
Conducts research using various bank systems to enable response to client questions and inquiries
Service and support of simple and complex requests/inquiries from external clients via email channel with an in depth understanding of Commercial Card products used by clients
Providing support to our clients via telephone and email in support of queries relating to a variety of card based systems, managing through to resolution with both internal and 3rd party vendor teams
Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery
Possessing a passion and urgency to serve our clients and operate as a client advocate
Being consistently focused on delivering quality responses with customer service and adherence to bank policies and procedures at the front of mind
Working independently with strong organizational skills to overcome challenges with requests and ensures our clients' needs are satisfied
Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardize client experience
Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process
Qualification
Required
2-3 years previous experience working directly with clients
Self-starter and independent worker, ability to work with minimum supervision
Must have excellent written communication skills with demonstrated client focus
Superior follow through and initiative
Highly organized, adapt at time management, and problem/solving/analytical
Advanced skills within Microsoft applications
Must be client focused, a team player, with effective communication skills and professionalism through use of proper phone etiquette
Ability to exercise good judgement and sound-decision making skills a must
Must foster teamwork by helping to create and maintain strong morale: cooperate with team members to resolve problems and achieve goals
Ability to work in fast-paced, team environment. Microsoft Office, Excel proficiency
Company
Bank of America
Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.
10001+ employees
H1B Sponsorship
Bank of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (780)
2024 (546)
2023 (590)
2022 (759)
2021 (715)
2020 (931)
Funding
Current Stage
Public CompanyTotal Funding
$3.59BKey Investors
Berkshire Hathaway
2025-02-20Post Ipo Debt· $386.79M
2024-11-26Post Ipo Debt· $2B
2020-07-28Post Ipo Equity· $400M
Leadership Team
Charissa Messer
Senior Vice President, Creative Agency Executive (Enterprise Creative Solutions)
Rami Salem
SVP Strategic Competitive Intelligence
Recent News
2026-01-16
2026-01-16
2026-01-16
Company data provided by crunchbase