Genpact · 2 hours ago
ServiceNow Architect
San Antonio, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expGenpact is a global professional services and solutions firm delivering outcomes that shape the future. They are seeking a ServiceNow Architect to define and own the ServiceNow architecture strategy and roadmap, lead architectural reviews, and provide technical leadership during client engagements.
AnalyticsArtificial Intelligence (AI)Business Process Automation (BPA)ConsultingInformation TechnologySoftware
Hiring Manager
Praveen Kumar
Responsibilities
Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc
Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach
Proficient in presentations on PPTs and communications
Experience with Flow Designer, IntegrationHub, and Service Portal customization
Understanding of ServiceNow data models, ACLs, UI Policies, and Notifications
Define and own the ServiceNow architecture strategy and roadmap across multiple modules and implementations
Lead architectural reviews, solution design, and technical governance across ServiceNow programs
Translate complex business requirements into scalable, secure, and performant technical solutions
Establish and enforce platform design standards, coding practices, and integration frameworks
Lead the creation of custom demos to be showcased to various clients
Review and validate custom development and configurations for quality and alignment to best practices
Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations
Collaborate with enterprise architecture and security teams to ensure compliance with IT and business policies
Provide architectural oversight for integrations with third-party systems (REST, SOAP, JDBC, MID Server, etc.)
Support DevOps initiatives with CI/CD pipelines and testing automation (ATF)
Mentor development teams and conduct knowledge sharing to uplift technical capability
Experience with Agile/Scrum delivery methodologies
Excellent communication and leadership skills
Qualification
Required
10+ years in IT, with 6+ years in ServiceNow and at least 4 years in a technical architect role
Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.)
Quick learner to adapt to new technologies being released with every major version of SN (GenAI, AI Agents, Workflow Data Fabric, Raptor Db)
Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc
Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach
Proficient in presentations on PPTs and communications
Experience with Flow Designer, IntegrationHub, and Service Portal customization
Understanding of ServiceNow data models, ACLs, UI Policies, and Notifications
Define and own the ServiceNow architecture strategy and roadmap across multiple modules and implementations
Lead architectural reviews, solution design, and technical governance across ServiceNow programs
Translate complex business requirements into scalable, secure, and performant technical solutions
Establish and enforce platform design standards, coding practices, and integration frameworks
Lead the creation of custom demos to be showcased to various client
Review and validate custom development and configurations for quality and alignment to best practices
Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations
Collaborate with enterprise architecture and security teams to ensure compliance with IT and business policies
Provide architectural oversight for integrations with third-party systems (REST, SOAP, JDBC, MID Server, etc.)
Support DevOps initiatives with CI/CD pipelines and testing automation (ATF)
Mentor development teams and conduct knowledge sharing to uplift technical capability
Experience with Agile/Scrum delivery methodologies
Excellent communication and leadership skills
Preferred
Any Architect level certification with ServiceNow – Highly desirable
ServiceNow Certified System Administrator – Required
ServiceNow Certified Implementation Specialist (ITSM, ITOM, etc.) – Preferred
ServiceNow Certified Application Developer – Advantageous
Experience with domain-separated environments, MSP models, or multi-instance strategies
Company
Genpact
Genpact is an information technology firm that offers business management, artificial intelligence, automation, and cloud services.
10001+ employees
H1B Sponsorship
Genpact has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (225)
2024 (257)
2023 (208)
2022 (187)
2021 (413)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$750M2025-11-13Post Ipo Debt· $350M
2024-05-30Post Ipo Debt· $400M
2007-08-10IPO
Leadership Team
Balkrishan Kalra
President and Chief Executive Officer
Aswin Chandrasekaran
Senior Vice President
Recent News
Techcircle
2025-12-31
Company data provided by crunchbase