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SoulCycle Inc. · 1 day ago

Talent Manager

New York, NY

Full-time

Onsite

Mid Level

$65K/yr - $75K/yr

3+ years exp

SoulCycle Inc. is a boutique fitness company that offers an immersive indoor cycling experience. The Manager, Talent Management is responsible for managing the performance and growth of a roster of SoulCycle Instructors, providing support and fostering a positive work environment while collaborating with cross-functional teams to drive business performance.

CyclingFitnessHealth CareWellness

Responsibilities

Manage a high volume roster of SoulCycle Instructors, serving as their main point of contact for guidance, support, and overall performance management including reviews, feedback and administrative assistance

Facilitate consistent communication with Instructors and hold regular meetings for coaching, and feedback; Serve as the main point of contact and primary source of information for Instructors

Provide elevated employee relations support, taking the lead on Instructor issues with timely escalation and discretion on high risk matters; Partner with the People Team as needed

Serve as a trusted advocate for Instructors, identifying proactive solutions to support their career growth and align with scheduling and business needs

Partner with Schedule, Strategy and Optimization and field leadership to drive business success by continuously optimizing studio and instructor schedules

Attend and visit studios and Instructors, riding with Instructors in your roster to ensure they are consistently providing an on brand experience

Support Instructor involvement in cross functional opportunities including retail, marketing, partnerships and other content initiatives

Partner with Talent Team to ensure the Instructor population is consistently receiving real time communication and updates surrounding his/her/their employment and business contribution

Perform key administrative tasks including Instructor Statistics & Analytics, Human Resources Information Systems, Applicant Tracking Systems, and Time Management

Ensure clear and timely communication with internal departments, escalating high risk issues immediately and directly with the relative partners

Liaise with studio manager to ensure Instructors have needed supplies and working equipment and facilities; escalates ongoing issues

Track and submit manual Instructor payroll hours, PTO and expenses as needed

Perform other duties and responsibilities as assigned

Qualification

Talent ManagementEmployee RelationsPerformance ManagementData Driven ApproachOperations ManagementEmpathyInterpersonal SkillsCommunication SkillsOrganizational SkillsCollaboration

Required

3- 5 years of professional experience in Administrative & Operations Management, ideally within the Fitness, Wellness or Entertainment industry, with direct exposure to creative or performer talent

Demonstrated experience with multi unit or high volume rosters, a minimum of 30 direct reports in a fast paced, high pressure environment

Direct experience with managing creative talent, providing them support with building business impact and increasing their performance

Applies a data driven approach to management

Experience handling Employee Relations issues as a direct line manager, including high risk cases

High level of empathy and the ability to partner with Instructors to drive strong business performance

Must have a positive, can-do attitude with the ability to handle a high volume of email and phone calls

Able to think strategically while executing tactically under tight deadlines

Exceptional interpersonal and communication skills- written, verbal, and visual

Highly organized with strong attention to detail and follow through

Must be able to work a flexible schedule and non-traditional hours; including travel and field work

Self-starter with a collaborative spirit; comfortable navigating ambiguity

High level of tact and confidentiality