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Pressed Juicery · 5 hours ago

Director, eCommerce Operations & Fulfillment

Culver City, CA

Full-time

Hybrid

Director/Executive

$155K/yr - $175K/yr

7+ years exp

Pressed Juicery is a modern wellness brand built with a mission to empower your wellness journey. They are seeking a Director, eCommerce Operations & Fulfillment to own the operational execution of their direct-to-consumer and digital B2B business, ensuring campaigns and product launches are inventory and fulfillment ready.

DeliveryFood and BeverageLocal

No H1B

Responsibilities

Own operational readiness and performance for the Digital B2B and DTC business across service, cost, and execution outcomes

Ensure campaigns, promotions, and product launches are supported by inventory availability, capacity planning, and fulfillment readiness

Act as the connective tissue between commercial strategy and operational execution

Lead day-to-day dropship and fulfillment operations in partnership with Supply Chain and third-party logistics providers

Develop and own KPIs for 3PL performance (e.g., speed, accuracy, cold-chain integrity, reliability)

Monitor performance, identify gaps, and drive corrective actions to improve service levels and efficiency

Own shipping strategy and delivery-promise design, balancing speed, reliability, cost, and customer expectations

Ensure delivery promises are accurate, scalable, and aligned with brand trust and conversion goals

Optimize eCommerce unit economics across shipping, packaging, fulfillment efficiency, and operational trade-offs

Own packaging strategy in partnership with Operations, ensuring solutions support product integrity, cost targets, scalability, and brand experience

Partner with Guest Services to reduce post-purchase issues (e.g., status inquiry tickets, damages, replacements) through root-cause analysis and operational fixes

Improve the end-to-end guest experience from checkout through delivery and resolution

Partner closely with Marketing, Digital, Finance, Supply Chain, and Guest Services to drive shared accountability for service, cost, and guest experience outcomes

Translate strategy into clear operational plans, priorities, and trade-offs to enable faster, better decision-making

Qualification

ECommerce operationsFulfillment managementDropship management3PL relationshipsShipping economicsPackaging strategyGuest experience improvementKPI developmentHigh-growth environmentCross-functional leadership