HP · 5 days ago
Business Architect – Customer Support & Managed Services Digital Technology
Spring, Texas, United States of America
Full-time
Onsite
Senior Level, Lead/Staff
$147K/yr - $231K/yr
10+ years expHP is a global leader in technology and innovation. In this role, you will drive transformation across Digital Technology for Customer Support and Managed Services, leading enterprise-wide process architecture and improvement to enhance customer experience and operational efficiency.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Lead enterprise-wide process architecture and improvement
Drive the blueprint for how we develop and run our systems, ensuring alignment with strategy, operational excellence, security, and compliance
Orchestrate process design and optimization
Coordinate cross-functional work, guide teams through transformation initiatives, and ensure milestones, documentation, and outcomes are delivered with clarity and quality
Define standards that raise our maturity
Develop and champion modelling standards, governance practices, controls, and methodologies adopted across teams and regions
Innovate using modern technologies
Evaluate leading tools—including AI workflow automation, BPM, process mining, APIs, and RPA—and drive adoption and integration across the ecosystem
Review and strengthen process design
Ensure designs meet organizational standards and reduce operational risk, providing actionable insights that lead to better customer and business outcomes
Guide and influence stakeholders across business and IT
Translate strategic objectives into architecture options and priorities; influence executives with data-driven recommendations and industry insights
Promote continuous improvement & operational excellence
Embed learning, quality, and agile improvement practices into everyday work
Drive efforts that increase speed, accuracy, and scalability
Mentor practitioners and shape our capability
Coach teams, build community, and promote a culture of experimentation, innovation, and measurable results
Qualification
Required
10+ years of experience in process architecture, enterprise transformation, application engineering, or similar roles
Hands-on experience with modern process tools (e.g., workflow platforms, process mining, automation, APIs)
Strong business analysis, system thinking, and agile delivery capabilities
Deep knowledge of cloud ecosystems (Azure, AWS) and software engineering concepts
A proven ability to influence leaders, partner across functions, and drive alignment
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
2026-01-20
Company data provided by crunchbase