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Gibsons Restaurant Group · 5 hours ago

Learning Management System Administrator

Chicago, IL

Full-time

Onsite

New Grad, Entry Level

$23/hr - $30/hr

0+ years exp

Gibsons Restaurant Group is seeking a Learning Management System (LMS) Administrator to oversee the core functions of their LMS for effective training across hospitality locations. The role involves managing training materials, supporting onboarding processes, and ensuring user accessibility while collaborating with restaurant leaders to enhance the learning experience.

Restaurants

Hiring Manager

Nancy Bueno

Responsibilities

Upload, organize, and update training materials, courses, and assessments

Ensure content is accessible, user-friendly, and aligned with learning objectives

Organize course catalogs and ensure proper categorization and visibility

Support deployment of brand standards, service training, and seasonal rollouts

Maintain user accounts, roles, and permissions

Provide technical support to users

Ensure mobile accessibility and ease of use for frontline team members across FOH and BOH roles

Assist with high-volume onboarding cycles by maintaining scalable training workflows and consistent user setup processes

Provide training and support to users on using the LMS

Track user progress and generate reports on training effectiveness

Analyze data to identify trends and areas for improvement

Configure and export data to external reporting systems

Troubleshoot and resolve technical issues with the LMS

Support system upgrades and understand proposed enhancements

Research best practice tools and approaches to improve user experience

Collaborate with restaurant and corporate office leaders to enhance the learning experience

Communicate changes and updates to users and the wider organization

Perform data entry tasks and other administrative duties as required

Perform other duties as assigned, ensuring adaptability to organizational needs

Qualification

LMS platformsData analysisTroubleshootingGoogle SuiteOrganizedCommunicationDetail-oriented

Required

Familiarity with LMS platforms such as Wisetail, Cornerstone, or similar systems (or a demonstrated ability to learn quickly)

Strong communication, troubleshooting, and data analysis skills

Organized, detail-oriented, and able to manage multiple priorities across departments

0-2+ years of experience in LMS administration, training coordination, or hospitality management with a strong learning & development focus

Experience supporting high-volume hourly teams in fast-paced environments, with an emphasis on training consistency and operational readiness

Preferred

Degree in Hospitality, Education, Instructional Design, HR, or related field preferred

Experience integrating LMS tools with restaurant tech platforms is a plus

Proficient with Google Suite preferred

Company

Gibsons Restaurant Group

Gibsons Restaurant Group (GRG) began in 1989 with the founding of Chicago's iconic Gibsons Bar &Steakhouse on Rush Street by Steve Lombardo and Hugo Ralli.

Founded in 1989

Chicago, Illinois, USA

1001-5000 employees