Apply on Employer Site

TMEIC · 1 day ago

Field Service Support Manager (MAP25417)

Brookshire, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

TMEIC is a company that specializes in power electronics systems, and they are seeking a Field Service Support Manager to oversee their field service support team. The role involves managing client service matters, leading a team to resolve issues, and ensuring effective communication and process management to meet client expectations.

Industrial Automation

Responsibilities

Build and lead a team of committed and capable employees to deliver effective resolution of client issues

Serve as the primary point of contact and escalation for Technical Service Engineer inquiries

Evaluate client issues and product quality concerns and coordinate resolution, escalating to the immediate manager as necessary

Plan, schedule, and assign field service personnel to client sites using appropriate methodologies and managing scheduling conflicts as needed

Drive effective communication and process management to meet client expectations related to safety, quality, and delivery

Maintain accurate records of client interactions, service activity, issue resolution, and feedback

Coordinate troubleshooting of deployed product issues with engineering, testing, and quality control teams

Prepare, review, and present monthly service reports summarizing product issues, resolutions, and trends to management

Identify opportunities and provide recommendations to the BU to improve client service processes

Coordinate equipment orders, delivery logistics, and technician travel arrangements for service activities

Bring full effort to bear on tasks assigned by manager

Give manager best advice

Give earliest notice when work cannot be delivered as specified

Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

Exemplify Company Core Values{{:}} Integrity, Client Focus, Team Orientation, and Personal Commitment

Comply with all Company policies, practices, and procedures and all regulations and laws

Recommend viable improvements proactively

Ensure effective utilization of business tools and processes

Build and lead a team of committed and capable employees

Plan for, appropriately assign, resource, and integrate the work of the team

Lead, expect, and implement continuous improvement

Own the output of the team

Ensure team members fulfill functional and general employee accountabilities

Exercise effective managerial leadership to include

Two-way managerial team working

Fair and just treatment of direct reports

Context setting

Planning

Task assignment

Ongoing performance management

Coaching

Selection and orientation

De-selection and dismissal

Qualification

Power electronics experienceQuality managementLeadership skillsISO 9001 knowledgeOracle proficiencyMicrosoft Office proficiencyContinuous improvementInterpersonal skillsOrganizational skillsCommunication skills

Required

Bachelor's degree in electrical, mechanical, industrial, computer engineering, or related field, or equivalent via education and/or work experience

3 years' experience in production or quality management within the power electronics industry, including medium- and high-voltage products

Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

Demonstrated continuous improvement in areas of responsibility

Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Availability to travel, domestically and internationally, approximately 10%, sometimes with limited notice

Preferred

Demonstrated experience managing quality control in a manufacturing environment, particularly with utility-scale PV inverters, UPS drives, MV drives, or similar products

Demonstrated ability to lead cross-functional teams

Demonstrated experience working in ISO 9001 environments with knowledge of quality management systems such as QT-9

Working knowledge of advanced quality control methodologies, testing tools, and digital quality platforms

Demonstrated experience in supplier quality management, including development and maintenance of strategic supplier relationships

Proficiency in Oracle business systems