Cosmetic Physician Partners · 6 days ago
Director of Operations
Santa Rosa, CA
Full-time
Onsite
Director/Executive
$100K/yr - $100K/yrCosmetic Physician Partners is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas. As the Director of Operations, you will manage day-to-day operations, ensuring efficiency and a high-quality patient experience while leading a multidisciplinary team and overseeing financial management and compliance.
Health Care
Responsibilities
Direct day-to-day operations across surgical and medspa services, ensuring efficiency and consistency
Optimize scheduling systems, staff workflows, and resource allocation to maximize productivity
Implement and monitor standard operating procedures (SOPs) to support smooth clinic operations
Track key performance indicators (KPIs) related to efficiency, service quality, and patient outcomes
Deliver concierge-level service by overseeing the entire patient journey, from first contact to post-treatment follow-up
Act as the point of escalation for patient concerns, resolving issues with empathy and professionalism
Ensure staff consistently provide warm, personalized, and informed patient interactions
Monitor patient feedback and satisfaction surveys, and implement improvements based on insights
Lead, train, and support a multidisciplinary team to deliver operational efficiency and exceptional patient care
Coach staff on both technical workflows and customer service excellence
Foster a culture of accountability, teamwork, and continuous improvement
Manage staffing schedules to balance operational needs and patient demand
Oversee practice budgets, expense control, and revenue reporting
Manage vendor relationships, inventory, and supply chain efficiency
Administer membership and loyalty programs, ensuring they drive both retention and patient satisfaction
Provide operational and financial reports to leadership with recommendations for improvement
Maintain compliance with all healthcare regulations, licensing, and accreditation standards
Oversee safety protocols, emergency preparedness, and infection control measures
Safeguard patient privacy by ensuring HIPAA compliance and secure data practices
Drive clinic growth by coaching providers, setting clear goals, and tracking KPIs to ensure accountability and consistent performance
Partner with leadership to align operational strategies with growth goals
Collaborate with marketing and outreach teams to ensure smooth execution of promotions and new services
Support expansion initiatives by planning operational requirements for new treatments or service lines
Analyze trends in patient demand and operational data to identify opportunities for growth
Qualification
Required
Direct day-to-day operations across surgical and medspa services, ensuring efficiency and consistency
Optimize scheduling systems, staff workflows, and resource allocation to maximize productivity
Implement and monitor standard operating procedures (SOPs) to support smooth clinic operations
Track key performance indicators (KPIs) related to efficiency, service quality, and patient outcomes
Deliver concierge-level service by overseeing the entire patient journey, from first contact to post-treatment follow-up
Act as the point of escalation for patient concerns, resolving issues with empathy and professionalism
Ensure staff consistently provide warm, personalized, and informed patient interactions
Monitor patient feedback and satisfaction surveys, and implement improvements based on insights
Lead, train, and support a multidisciplinary team to deliver operational efficiency and exceptional patient care
Coach staff on both technical workflows and customer service excellence
Foster a culture of accountability, teamwork, and continuous improvement
Manage staffing schedules to balance operational needs and patient demand
Oversee practice budgets, expense control, and revenue reporting
Manage vendor relationships, inventory, and supply chain efficiency
Administer membership and loyalty programs, ensuring they drive both retention and patient satisfaction
Provide operational and financial reports to leadership with recommendations for improvement
Maintain compliance with all healthcare regulations, licensing, and accreditation standards
Oversee safety protocols, emergency preparedness, and infection control measures
Safeguard patient privacy by ensuring HIPAA compliance and secure data practices
Drive clinic growth by coaching providers, setting clear goals, and tracking KPIs to ensure accountability and consistent performance
Partner with leadership to align operational strategies with growth goals
Collaborate with marketing and outreach teams to ensure smooth execution of promotions and new services
Support expansion initiatives by planning operational requirements for new treatments or service lines
Analyze trends in patient demand and operational data to identify opportunities for growth
Benefits
Competitive Compensation Package
Health & Dental Benefits
401(k) Matching
Aesthetic Industry Perks
Great Culture & People-First Organization
Company
Cosmetic Physician Partners
CPP’s leadership team brings together some of the leading operators of medical aesthetic clinics in North America.
Founded in 2021
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$40M2026-01-14Undisclosed· $40M
Leadership Team
Daniel Schacter
President
Recent News
2026-01-16
The Business Journal
2025-12-03
2025-12-02
Company data provided by crunchbase