State Street · 6 hours ago
Head of NA Production Management & Application Reliability Operations (ARO) Middle Office , Managing Director
Quincy, MA
Full-time
Onsite
Director/Executive
$170K/yr - $282K/yr
15+ years expState Street is a global leader in investment management, helping institutional investors manage risk and drive performance. The Head of NA Production Management/ARO Middle Office is responsible for the reliability of platforms and leading all Production Management functions across various domains, ensuring high reliability and compliance amidst a changing environment.
BankingFinanceFinancial Services
Responsibilities
Full ownership of business systems technical operations including stability and day to day operations of the platforms
Face off to Executive stakeholders and externally to regulatory bodies and clients
Grow SRE practices and function and help transform Production Management
Become a trusted partner with GTS functions and help fast track modernization journey, while increasing system reliability for business and clients
Instill continuous improvement and automation in team's fabric to reduce effort and risk, while increasing business satisfaction
Pro-active identification of systems risks and compliance deficiencies, and prompt remediation
This person would also have additional responsibility as the head of NA Production Management. As the senior leader in region, this role would oversee the Production management functions and face off to Risk, regulatory, audit, technology and business teams in region
Qualification
Required
A minimum of bachelor's degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology
A Minimum 15 years of IT experience with hands-on experience in technology support/SRE functions
Strong knowledge of Regulatory requirements, Industry frameworks, and best practices such as ITIL V4, COBIT, FFIEC, NIST, etc
Knowledge of SDLC / Engineering processes and methodologies
Proven experience in IT Service Management, including but not limited to Change Management, Incident and Problem management
Strong communication and inter-personal skills
Experience in leading a geographically distributed and diverse team
Ability to work under pressure and deliver on tight schedules
Preferred
Familiarity with tools like ServiceNow, Cutover, Jira, etc
Prior experience in handling risk and regulatory remediations will be a plus
Benefits
Retirement savings plan (401K) with company match
Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
Access to our Employee Assistance Program
Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
Eligibility for certain tax advantaged savings plans
Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Vibrant employee networks that keep you connected to what matters most
Company
State Street
State Street offers a range of financial services, including investment management, research and trading, as well as asset management.
10001+ employees
H1B Sponsorship
State Street has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$12.05B2025-10-23Post Ipo Debt· $1B
2025-04-24Post Ipo Debt· $2B
2025-02-06Post Ipo Equity· $750M
Leadership Team
Ronald O'Hanley
Chairman and Chief Executive Officer
R
Renee LaRoche-Morris
Senior Vice President, Chief of Staff to the COO; Head of CAO Services
Recent News
2026-01-16
2026-01-16
Benzinga.com
2026-01-16
Company data provided by crunchbase