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RaceTrac · 5 hours ago

Field Services Support Desk Specialist-2

200 Galleria Parkway SE Suite 900 Atlanta, GA 30339

Full-time

Onsite

Entry Level

1+ years exp

RaceTrac is a company that provides support to the team responsible for the organization’s work order management process. The Field Services Support Specialist serves as the first line of response for issues relating to store operations and ensures accurate and efficient troubleshooting for field personnel.

Food and BeverageOil and GasRetail

Responsibilities

Provides maintenance support to store operations and ensures exceptional customer service to all field personnel

Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues

Facilitates open communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues

Maintains basic knowledge of and ensures compliance with government and organizational requirements, policies, and regulations

Qualification

Microsoft Office SuitePC installationNetwork configurationHardware installationSoftware installationCustomer serviceTroubleshootingC-Store experienceRetail experienceFlexibility

Required

Flexibility to work 24 hours/7 days a week

Preferred

1+ years of experience in a service industry or related field

Knowledge of Microsoft Office Suite

C-Store or other retail experience

Knowledge of PC, network, hardware, and software installation and configuration

Company

RaceTrac

Glassdoor3.2

Headquartered in Atlanta, Georgia, family-owned RaceTrac is one of the largest privately held companies in the United States, serving guests since 1934.

Founded in 1934

Atlanta, Georgia, USA

5001-10000 employees