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State of Minnesota · 7 hours ago

Technical Support Liaison / State Prog Admin Tech Spec

St Paul, MN

Full-time

Hybrid

Entry Level

$23.61/hr - $33.28/hr

2+ years exp

The State of Minnesota is committed to improving the well-being of its citizens and is seeking a Technical Support Liaison to provide division-wide technical support and administrative assistance. The role involves acting as a SharePoint Site Administrator and supporting staff with technology issues and administrative tasks.

Government Administration

No H1B

Responsibilities

Provide technical support to the division

Communications support and SharePoint administration

Provide office and administrative support for division

Process the onboarding of new employees and the offboarding of departing employees

Other duties as assigned

Qualification

Technical supportSharePoint administrationMicrosoft Office SuiteData managementVideoconference supportPC hardware troubleshootingInstructional designWC3 accessibility standardsCollaboration toolsSoft skills

Required

Two (2) years of experience working with telecommunications, computer hardware, software and providing technical computer support

Experience must demonstrate: Supporting and assisting administration staff with standard computer applications including Microsoft Office Suite, Outlook and SharePoint and other business-related applications

Various technical support duties, policies and procedures

Managing data collection systems, forms, procedures and reports related to IT activities

Managing and supporting division-wide data, user access, and reporting process

Providing videoconference and webinar support to business areas

Providing support procuring and installing IT and telecommunications equipment

Preferred

PC hardware troubleshooting and maintenance along with software support and deployment strategies

Instructional design methodologies and techniques

Experience using advanced Microsoft Office products including, Access, Excel, Outlook, Word, PowerPoint, SharePoint; Adobe Acrobat Professional

Experience supporting learning or business systems, including user access and operational support

WC3 and ADA accessibility standards

Provide backup TSL services to administration

Variety of experiences working effectively with others from different backgrounds and cultures

Benefits

Paid vacation and sick leave

12 paid holidays each year

Low-cost medical, dental, vision, and prescription drug plans

Fertility care, including IVF

Diabetes care

Dental and orthodontic care for adults and children

6 weeks paid leave for parents of newborn or newly adopted children

Pension plan that provides income when you retire (after working at least three years)

Employer paid life insurance to provide support for your family in the event of death

Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury

Tax-free expense accounts for health, dental, and dependent care

Resources that provide support and promote physical, emotional, social, and financial well-being

Training, classes, and professional development

Tuition reimbursement

Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance

Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues

Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care