Advanced Sterilization Products · 3 days ago
Field Service Engineer
Columbus, OH
Full-time
Onsite
Mid Level
$51K/yr - $86K/yr
3+ years expAdvanced Sterilization Products is a leading global provider of innovative sterilization and disinfection solutions. As a Field Service Engineer, you will ensure that hospitals and surgical teams have functioning sterilization equipment, solve complex problems, and maintain critical systems to impact patient safety and clinical outcomes.
Health CareMedicalMedical Device
Responsibilities
Partner with sales and clinical education field team to deliver our customers with high value business solutions that drive customer loyalty and sustain ASP’s installed base
Manage all responsibilities of primary territory, including compliance and documentation requirements
Schedule and perform the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory
Performs preventive maintenance and documents performance and maintenance records on equipment
Work with leadership and customers and scheduling personnel to schedule all aspects of technical / service work required to support all products supported and serviced by Advanced Sterilization Products technical service business division
Provide support to customers related to emergency service. Respond to customer requests for emergency service
Determines cause(s), troubleshoots and takes corrective action
Finish the assigned training and documentation within assigned dates
May advise and assist in affecting design changes to improve equipment efficiency, quality and/or reduce cost of operation
Devises project plans for the installation-planning phase of new equipment
Manage customer expectations on a regular basis before & after various interaction to ensure customer satisfaction
Successfully complete activities within the Service Management System (Siebel) through daily updates and documentation
Responsible for processing RMA returns to support individual usage of supporting parts and equipment
Manage personal “trunk” inventory and complete required audits to support thereof
Provides guidance to Customers to include hospital Biomedical engineers along with Field Service Technicians and/or Representatives and assists when customer satisfaction issues arise
Provide insights/suggestions for design improvement opportunity
Beta site support/installation
Additional responsibilities assigned as needed
Qualification
Required
High School diploma with 3 years proven experience in customer support/customer relations/technical support or Associates' Degree with 3 years related work experience
Minimum of two (2) years customer service experience
Demonstrate excellence in providing customer service
Highly motivated to achieve top level customer satisfaction in all accounts
Ability to perform successfully in a matrix/team environment applying excellent verbal and written communication, time management and teamwork skills
Experience using office based and customized computer programs/applications for territory management and administrative activities
Basic knowledge of office-based computer programs such as Word, Excel and Access, and their application in administrative activities
Knowledge of service management systems
At least three (3) years experience in a Field Service environment preferably in the electronics or medical device industry, OR minimum of three (3) years experience as a Biomedical Engineer in a hospital environment
Knowledge of inventory management practices in order to maintain and account for parts inventory
Basic understanding of business practices, processes and associated costs of managing primary territory
Preferred
Two (2) year degree in electronics, technology, computer science, electrical engineering or other related major
Four (4) years work experience in a related field (Medical Device)
Experience working in a field service environment
Benefits
Comprehensive onboarding and ASP certification programs
Competitive compensation and benefits
Company vehicle and travel support
A chance to make a daily impact on patient safety and healthcare quality
This position is also eligible for bonus as part of the total compensation package.
Company
Advanced Sterilization Products
In healthcare, nothing is more important than protecting patients.
1001-5000 employees
H1B Sponsorship
Advanced Sterilization Products has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (5)
2023 (1)
2022 (1)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-06Acquired
Leadership Team
Ivan Salgo
Chief Medical Officer & Vice President - ASP/Fortive
Estelle Pellegrino
Sr Human Resources Business Partner
Recent News
2025-10-06
Company data provided by crunchbase