HireRising · 6 days ago
Customer Care Analyst Bilingual (English & French required)
United States
Contract
Remote
Mid Level
3+ years expHireRising is seeking a Customer Care Analyst to handle complex, escalated customer issues beyond Tier 1 support. The role requires strong analytical skills and a customer-first mindset, focusing on resolving advanced cases and collaborating with cross-functional teams.
RecruitingStaffing Agency
Hiring Manager
Surbhi Gupta
Responsibilities
Support customers via phone, email, and chat
Resolve advanced and escalated cases while meeting SLAs
Perform quality checks and case reviews
Use tools such as Genesys and Salesforce
Collaborate with cross-functional teams to drive timely resolutions
Qualification
Required
3+ years of experience in Customer Care or Customer Relations
Bilingual: English & French (required)
Strong communication, problem-solving, and multitasking skills
CRM and call center experience
Company
HireRising
HireRising is a recruiting firm specializing in placing a broad range of IT talent from executive-level CIOs to technical support staff.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Graham Greytak
Founder & CEO
Company data provided by crunchbase