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The Hartford · 3 hours ago

Director Change Management - Priority Business Strategy & Programs

Hartford, CT

Full-time

Hybrid

Mid, Senior Level

$135K/yr - $202K/yr

5+ years exp

The Hartford is an insurance company committed to making a difference and helping others achieve their goals. The Director of Change Management for Priority Business drives successful change adoption and measurable business outcomes across the small- to mid-sized employee benefits segment by executing change initiatives and engaging stakeholders.

Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance

Responsibilities

Develop and execute tailored change strategies for PB initiatives (e.g., dental & vision launch, THPB rollout, HR and benefits administration tech go‑to‑market plans)

Track and report change activities and readiness across PB value streams, providing actionable insights to Sponsors, Process & Execution Leads, and PBLT

Define adoption goals and KPIs; identify high‑impact tactics to drive measurable outcomes such as platform usage, training completion, and stakeholder engagement

Create and deliver change tools, playbooks, and training, embedding best‑practice frameworks (ADKAR, Prosci) to ensure consistent methodology adoption

Surface and escalate adoption risks with mitigation recommendations; support employees and leaders with resources, coaching, and resistance management

Build and expand champion networks to reinforce adoption and sustainment across PB

Map and manage stakeholder relationships across PB (PBLT, Product Owners, Enablement, Operations, SRM, Product/Underwriting, Legal/Compliance, Data/Analytics, and external partners)

Lead stakeholder engagement routines—such as feedback sessions, readiness checks, and office hours—to assess preparedness and drive alignment for major initiatives

Clarify roles, responsibilities, and decision rights (e.g., RAPID) to ensure coordinated execution and leadership support

Partner with PB Central Office, Strategy & Growth, and Marketing to create compelling narratives that highlight WIIFM, benefits, and success stories

Ensure communications and engagement activities meet measurable goals (open rates, attendance, feedback scores)

Lead end‑to‑end change planning and execution for product launches, including impact assessment, communications, training, readiness, and adoption measurement

Collaborate with THPB change leaders on adoption campaigns and cross‑functional training; track key success metrics (quote‑to‑bind, cycle time, digital usage)

Coordinate PB change efforts for HR and benefits administration tech integrations (e.g., quote APIs, ADP, EE Navigator); align GTM messaging and field readiness

Support changes to digital EOI and enrollment capabilities; partner across Operations and Product to ensure a smooth customer and field experience

Lead internal and external communications for PB change initiatives, ensuring clarity, consistency, and alignment with PB vision and milestones

Champion GenAI and digital adoption to enable technology‑driven transformation and continuous improvement

Gather stakeholder feedback, evaluate change effectiveness, and publish insights and action plans for continuous improvement

Qualification

Change ManagementStakeholder ManagementCommunication SkillsADKAR FrameworkProsci FrameworkProject ManagementCoaching SkillsCollaboration SkillsNegotiation SkillsAdaptability

Required

Minimum 5 years of change management experience in the employee benefits space, with strong business acumen and a track record leading transformation or organizational development in a matrixed environment

Exceptional communication, influence, and coaching skills, including the ability to craft compelling narratives that inspire engagement and drive change

Highly adaptable, comfortable with ambiguity, and committed to continuous improvement and innovation; exhibits high EQI/TQI and a people‑centric, data‑driven approach

Deep understanding of the intersection of people, process, data, and technology, with experience driving technology‑ and process‑enabled transformation projects

Demonstrated adaptability, agility, and responsiveness to evolving business needs; able to partner with leadership and training teams to build tools that support change adoption

Strong collaboration and negotiation abilities, with proven success managing multiple stakeholders and building trust across complex organizations

Strong execution discipline with experience managing complex projects, priorities, and deadlines

Able and willing to travel up to ~15% of the time if based in Hartford, and up to ~25% of the time if based elsewhere