Apply on Employer Site

BradyPLUS · 4 hours ago

Customer Service Representative

Ontario, CA

Full-time

Onsite

New Grad, Entry Level

$21/hr - $22/hr

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. They are seeking a Customer Service Representative who will provide exceptional service to both internal and external customers by addressing inquiries and resolving concerns.

Packaging ServicesProfessional ServicesService Industry

Responsibilities

Interact with customers via telephone, email, or in person to provide support and information on BradyPLUS’s products and services

Become a subject matter expert on BradyPLUS’s products and services in efforts to forecast individual customer specifications and preferences, delivery guarantees, and provide product recommendations as needed

Process customer orders, returns, collect payment, process will-call orders, and answer shipping inquiries

Research all customer inquiries and troubleshoot matters that concern orders, pricing, back orders, and deliveries

Provide support to Outside Sales Representatives by researching customer and product issues, referring new business leads

Maintain showroom cleanliness and facilitate proper merchandise stocking, rotation, and labeling

Communicate with Expeditors to inform them and track past due purchase orders

Billing orders and scanning proof of deliveries daily

Assist customers with onboarding and account setup for our W@W online ordering platform

Perform other related duties as assigned