ExpertHiring · 1 week ago
Senior UX Writer #ESC4470
Newton, Massachusetts, United States
Full-time
Onsite
Mid, Senior Level
$55/hr - $68/hr
4+ years expExpertHiring is a company in the IT Services industry seeking a Senior UX Writer. The role involves crafting impactful microcopy, collaborating with design and research teams, and ensuring content meets accessibility and regulatory requirements to enhance user experience across mobile and web platforms.
EmploymentRecruitingStaffing Agency
Responsibilities
Craft high-impact microcopy (buttons, labels, menus), contextual messages (tooltips, confirmations, errors), and notifications that support user actions and drive adoption—creating a cohesive experience across our mobile and web ecosystem
Write and refine in-app copy for key journeys (e.g., onboarding, servicing, payments), ensuring clarity, confidence, and brand alignment
Define the right information at the right moment: empty states, progressive disclosure, help content, and recovery paths that reduce friction and cognitive load
Partner with Design and Research to plan and run content experiments (usability studies, comprehension tests, A/B tests) and iterate based on evidence
Collaborate with Data/Analytics to establish content success measures (task completion, comprehension, error rate, CSAT, readability) and use insights to prioritize improvements
Maintain and evolve content standards, voice & tone guidance, lexicons, and structured content models for multi-channel use (including localization)
Contribute content patterns and guidance to the design system (Figma components + content specs), documenting rules for naming, states, and reusability
Ensure content meets accessibility and regulatory requirements; write to WCAG-aligned readability, semantic clarity, and assistive technology needs
Co-define product and content hypotheses with the pod; plan research to validate language, concepts, and IA labels; synthesize insights into actionable content changes
Conduct competitive scans and stay current on industry best practices in UX content and content design
Map content across journeys and states; identify inconsistencies, debt, and opportunities for simplification; create content strategies for epics and features
Operate as the pod’s content lead: participate in backlog grooming, stand-ups, and ensure content is implemented correctly and localized effectively
Provide clear content specifications
Write, edit, and proof content with high standards for accuracy, grammar, and brand voice; support cross-functional collaboration
Qualification
Required
4–6+ years in UX Writing / Content Design for digital products, collaborating within cross-functional teams
A portfolio demonstrating clear, outcome-oriented in-product writing (flows, states, experiments) across mobile and web
Mastery of concise, action-oriented microcopy; proficiency with information hierarchy, IA labels, and error/recovery messaging
Experience planning and interpreting usability and A/B tests; strong articulation of content decisions using data and research
Fluency with Figma and content tooling (e.g., content libraries, string management); ability to produce developer-ready content specs
Excellent written and verbal communication; strong presentation skills and the ability to explain rationale to technical and non-technical audiences
Strong organization and time-management skills; ability to manage multiple tracks and incorporate feedback quickly
Benefits
Fitness Centers/Gym Subsidies and fitness trackers!
Health and wellness programs!
401k company match!
Employee stock purchase plan!
Basic life insurance!
Very generous PTO plus 14 paid holidays!
PTO for volunteer work you are passionate about!
Comprehensive benefits package with dental and vision!
Pet Insurance!
Flexible spending accounts!
New Parents get 12 weeks of 100% PTO, for birth or adoption!
Tuition reimbursement!
Company
ExpertHiring
ExpertHiring offers a wide range of search services to meet specific hiring and staffing requirements in companies and other agencies.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Paul Champaneria
Founder/CEO
Company data provided by crunchbase