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NEOGOV · 5 hours ago

Employee Relations Specialist (Senior Management Analyst)

Tukwila, WA

Full-time

Hybrid

Mid, Senior Level

$94K/yr - $116K/yr

3+ years exp

King County Housing Authority (KCHA) is the largest provider of affordable housing in the Pacific Northwest and a nationally recognized leader in affordable housing. The Employee Relations Specialist is a dynamic role focused on supporting employee relations functions, including investigations, policy interpretation, and performance management processes, while fostering a positive and inclusive work environment.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Supports and conducts investigations into employee concerns and workplace issues, performing initial intake interviews and gathering relevant facts under the guidance of senior HR staff; prepares summaries of findings and applies sound judgment to escalate high-risk cases promptly

Provides day-to-day support to HR leadership in employee relations activities, documents and tracks employee complaints, concerns, and resolutions

Assists in maintaining accurate and up-to-date documentation of employee relations cases, corrective actions, and investigatory outcomes in appropriate systems or files

Offers preliminary guidance to employees and supervisors regarding policies, procedures, and best practices; escalates complex matters to senior team members

Interprets, guides, and responds to employee inquiries regarding HR policies and procedures; facilitates at the New Employee Orientation Program

Coordinates scheduling and logistics for investigations and other employee relations meetings; prepares documentation for HR leaders and legal review

Drafts routine correspondence including follow-up communications, reminders, and basic summaries under the direction of a senior HR leader

Supports the facilitation of employee relations trainings and HR compliance workshops; assists in preparing training materials and records attendance

Aids in research and benchmarking efforts related to HR policy development or revision; reviews similar agency practices and summarizes findings for review

Participates in special projects and employee engagement efforts aimed at improving workplace culture and supporting proactive employee relations strategies

Assists Human Resources leadership with a variety of department initiatives, special projects, events and participates in various committees

Qualification

Employee RelationsInvestigationsPolicy InterpretationHR Best PracticesFederal Employment LawsCultural CompetencePHR/SPHR CertificationCommunication SkillsInterpersonal SkillsOrganizational Skills

Required

Bachelor's Degree in Human Resources, Public Administration, Business Administration, or a closely related field

Considerable experience in employee relations, human resources, or closely related administrative support work

An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position

Understands technical aspects of the position and continuously builds knowledge, keeping up to date on the substantive and procedural aspects of the position

Applies thorough and current knowledge of employee relations principles and human resources best practices to resolve complex workplace issues and support organizational goals

Demonstrates a deep understanding of organizational and departmental policies, procedures, and practices, ensuring consistent and equitable application

Maintains current knowledge of federal and state employment laws and regulations, providing guidance and ensuring agency-wide compliance

Communicates with clarity and professionalism in both verbal and written formats, including the preparation of factual and policy-based documentation

Ability to compose and prepare strong technical correspondence; demonstrated proofreading and editing skills

Ability to understand, interpret and explain difficult materials with complicated information that may contain excerpts from regulatory and/or legal documents to all levels of the organization

Values diversity and possesses an understanding of multicultural and cultural competencies; ability to work effectively and positively with individuals of diverse cultural and socio-economic backgrounds

Ability to use tact, discretion, and diplomacy when dealing with sensitive or confidential information

Effective interpersonal relations skills with the ability to work collaboratively to garner the trust, respect, and confidence from others; can be relied upon to achieve excellent results; ability to work effectively under pressure in a fast-paced environment

A collaborative team member with well-developed organizational and time management skills; ability to develop effective working relationships; works cooperatively, exchanges ideas, and addresses issues in a constructive manner

Consent to and pass driver's and criminal records background check

Must possess a valid driver's license to travel between work sites as required

Must have an acceptable driving record at time of appointment and throughout employment

Preferred

PHR/SPHR or SHRM-CP/SHRM-SCP preferred but not required

Benefits

A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are also available.

The excellent benefits package includes employer paid dental; vacation, sick & holiday pay; life insurance, long term disability insurance and transit subsidy.

PERS retirement (mandatory) and medical plan require employee and employer contributions.

Employee paid deferred compensation (457b) and flexible spending accounts are optional.

Positive corporate culture and commitment to a diverse workplace, plus more!