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HumanEdge · 2 days ago

Information Technology Help Desk

Hackensack, NJ

Contract

Onsite

Mid Level

$33/hr - $35/hr

HumanEdge is seeking an experienced Help Desk Analyst with strong knowledge of Microsoft Intune. The role involves providing reliable technical support to internal users, managing Microsoft 365 and endpoint devices, and ensuring secure IT operations.

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Growth Opportunities

Responsibilities

Administer and support Microsoft 365 , including Exchange Online user management , mailboxes, distribution groups, licenses, and permissions

Manage endpoint devices using Microsoft Intune (MDM) , including enrollment, configuration profiles, compliance policies, and application deployment

Administer Apple Business Manager , including device enrollment, supervision, and integration with Intune

Provide first- and second-level technical support to internal users via phone, email, ticketing system, and in person

Troubleshoot and resolve issues related to Windows, macOS, iOS, and Android devices

Support computer hardware, operating systems, and software installations

Manage user accounts, access rights, and group memberships

Assist with network-related troubleshooting in a Meraki environment

Utilize tools such as Jira , Microsoft Intune , Meraki Dashboard , and Windows admin tools for issue tracking and resolution

Maintain accurate IT documentation and asset records

Ensure compliance with IT security policies, endpoint security standards, and best practices

Qualification

Microsoft 365Microsoft IntuneApple Business ManagerWindows operating systemsMerakiMobile device supportTroubleshooting skillsJiraVeeam backupOrganizational skillsCommunication skills