Everlaw · 1 day ago
Customer Support Specialist (Federal)
Washington, DC
Full-time
Hybrid
Entry Level
$32.70/hr - $41.35/hr
2+ years expEverlaw is a company dedicated to promoting justice by illuminating truth, and they are seeking a highly motivated Customer Support Specialist to join their Federal Customer Support team. In this role, you will be the first line of contact for customers, providing exceptional service and troubleshooting technical issues to ensure client success on the Everlaw platform.
Cloud ComputingDocument ManagementLegalLegal Tech
No H1B
Responsibilities
Become product certified! You’ll begin by completing training modules to get up and running on the ins and outs of the Everlaw platform
Start your journey on the support queue, providing world-class customer support
Use your egoless communication and collaborate with your teammates to solve complex client tickets and improve the customer experience
Participate in quarterly performance and development objectives meetings with your direct manager to build development goals and pathways
Become a subject matter expert in certain areas of the product and continue to deepen your knowledge of the platform overall
Develop a strong relationship with the Product and Engineering teams to drive product improvements
Qualification
Required
You have at least 2 years of customer service experience in customer support or in a similar customer-facing role
You have a passion for technology and helping others to understand and use it
You have exceptional verbal and written communication skills that show enthusiasm, energy, and empathy
You are incredibly organized, process-driven, and capable of anticipating and mitigating friction points in a fast-paced environment
You are a thoughtful collaborator, partnering cross-functionally to drive a streamlined customer experience
You are a quick, eager, and proactive learner, and take initiative to promptly resolve and learn from challenges
You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions
Preferred
You have experience in eDiscovery, but this is not required
You have experience working in Customer Support, ideally at a software or legal technology company, but this is not required
You have experience using Customer Relationship Management tools such as Zendesk and/or Salesforce, but this is not required
You are comfortable using Google Applications, such as GMail, Google Calendar and Google Docs
Benefits
Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
Monthly home internet reimbursement
Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
Take advantage of learning and career development opportunities
Company
Everlaw
Everlaw offers a platform for document analysis to law firms, government, and corporations.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$298.6MKey Investors
TPG GrowthCapitalGMenlo Ventures
2021-11-02Series D· $202M
2020-03-10Series C· $62M
2018-06-28Series B· $25M
Leadership Team
AJ Shankar
Founder, CEO
Scott Allen
Chief Financial Officer
Recent News
2025-12-03
bloomberglaw.com
2025-11-07
Company data provided by crunchbase