MyMichigan Health · 4 days ago
Application Analyst I
Midland, MI
Full-time
Onsite
Entry Level
1+ years expMyMichigan Health is committed to providing exceptional healthcare services, and they are seeking an Application Analyst I to support their software applications. The role involves working closely with IT leadership and team members to design, implement, and support applications, ensuring effective communication and issue resolution.
Health CareHospital
Responsibilities
Uses a strong understanding of business systems and industry requirements to work with business owners and users to document requirements and workflows. Design and maintain content and key system controls (codes tables, master files, user's interfaces etc)
Trouble shoots problems and incidents. Recommends innovative solutions
Plans, executes, and documents supporting evidence of application testing
Collects information regarding potential system enhancement needs and analyzes new functionality in releases to determine how it should be used
Analyzes application capabilities to optimize its use within workflows
Assists in cross training team members and users
Participates in additional projects including software updates and changes
Exhibit a commitment to exceptional customer service while providing Go-Live or Daily end user support and training of Applications
Understands fundamental functionality of application systems and diverse modules within the designated support area, utilizes foundational knowledge to navigate the system, develop and enhance workflows, and customize system configurations
Deliver prompt, efficient, and effective customer assistance by skillfully addressing reported concerns until they are successfully resolved
Participate in the creation, testing, and upkeep of system applications
Coordinate discussions, manage priorities, resolve conflicts, maintain a comprehensive issues list, and maintain project tasks within specified timelines
Utilize knowledge of primary application integration and transition points between primary application and third-party applications to troubleshoot and provide support
Takes ownership of incidents in primary areas of support and works collaboratively with other areas of support to ensure satisfactory resolution
Detect errors and inconsistencies in system configurations and documentation. Adhere to established processes and procedures to ensure system accuracy and integrity
Execute system updates and changes in accordance to IT incident and change policies and procedures. Including documentation of process, testing, and approvals
Effectively translate and communicate complex technical solutions across various groups to help drive informed decision making within the organization
Participates in an on-call support rotation to address organizational urgent needs
Travel between MyMichigan and affiliated Locations may be required to support applications and go-live implementations
Embrace the technological orientation of MyMichigan Health by showcasing competency in Microsoft Windows. Upon hiring, complete a Computer Skills Assessment via the learning management system. Depending on assessment outcomes, engage in further learning opportunities provided by MyMichigan Health
Qualification
Required
Candidate must have a primary address located within the state of Michigan or willing to move to Michigan to be considered
Associate's degree is required
Bachelor's Degree in IT, business, or healthcare field or Associate's Degree with three (3) or more years of work related experiences providing advanced application system support
One (1) or more active Epic Certification(s)/Accreditation(s) or other relevant healthcare Certifications, demonstrating expertise in specific applications. (Completing Epic Certification is required within 90 days of hire for Epic Application Positions)
Quickly learns new system functionality and keeps up to date with the latest application enhancements
Displays analytical thinking skills to dissect complex problems, assess various options, and make informed decisions in support of Applications
Demonstrates strong attention to detail to ensure system integrity and accuracy
Communication skills, both written and verbal, for engaging with stakeholders, team members, and end users in a clear and concise manner
Ability to interact positively with end users and teammates, empathizing with their needs and translating them into system enhancements
Flexibility to work in a dynamic and evolving healthcare environment, responding adeptly to new challenges and opportunities
Demonstrates collaborative mindset with the capability to work effectively within multidisciplinary teams and build positive relationships
Experience in change management principles and practices, facilitating smooth transitions during system upgrades and implementations
Displays ability to prioritize tasks based on their importance and urgency aligned with the organizations mission, vision, and values
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description
Overall vision and hearing is necessary with or without assisted device(s)
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis
Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs
Staff Hired to Virtual Care Team: Physical Demand Level: Medium. Must be able to occasionally (0-33% of the workday) lift or carry 20-50lbs., frequently (34-66% of the workday) lift 20lbs. and/or Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67-100% of the workday) lift 10 lbs
Preferred
Preferably one (1) or more years prior work experience within Healthcare or Healthcare IT, with a strong understanding of clinical workflows, healthcare terminology, and industry standards
Company
MyMichigan Health
MyMichigan Health is a a non-profit healthcare company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lydia Watson
Chief Executive Officer
Bryan Cross
Chief Operating Officer
Recent News
Company data provided by crunchbase