Blitt & Gaines Law Offices ยท 2 days ago
Debt Collector
Merrillville, IN
Full-time
Onsite
New Grad, Entry LevelBlitt & Gaines, P.C. is seeking a motivated and detail-oriented Collector to join our dynamic Collections team. In this role, you will represent our firm and its clients by managing and recovering past-due accounts while maintaining a professional, respectful, and customer-centric approach.
Law EnforcementLegalProfessional Services
Responsibilities
Manage a high volume of inbound and outbound calls in a fast-paced collections environment
Maintain and update assigned accounts within the collections system daily
Monitor and respond to client voicemail boxes, documenting and resolving messages promptly
Negotiate payment arrangements and settlements in accordance with company and client guidelines
Accurately update customer account information and notes
Verify and confirm customer account details and banking information
Process secure payments and update payment methods as needed
Investigate and resolve discrepancies on accounts
Communicate professionally with consumers, attorneys, and third-party representatives
Ensure adherence to all applicable federal and state laws (e.g., FDCPA) and client/firm compliance policies
Assist the team with projects and other departmental tasks assigned
Qualification
Required
Previous collections experience required
High school diploma required
Excellent verbal and written communication skills
Strong negotiation and problem-solving abilities
High attention to detail and organizational skills
Professional demeanor with a customer-first attitude
Ability to multitask, prioritize, and manage time effectively
Self-motivated, accountable, and able to work independently
Positive mindset with adaptability and drive to learn
Comfortable working in a performance driven, bonus structured environment
Solid understanding of federal and state debt collection laws, including FDCPA
Preferred
Associate or bachelor's degree preferred
Experience in collections, customer service, sales, call centers, or QA is a plus
Familiarity with collections software and systems (e.g., CLS, Microsoft Office Suite)
Benefits
Competitive base pay
Monthly performance-based bonus opportunities
Paid Time Off (PTO) and Paid Holidays
Comprehensive benefits package: Medical, Dental, Vision, Life Insurance
Short-Term Disability
401 (k) retirement plan
Profit sharing
Professional Growth and Advancement Opportunities
Company
Blitt & Gaines Law Offices
Blitt and Gaines, P.C.
Founded in 1995
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase