NR Consulting · 2 hours ago
Quality Engineer
Rock Hill, SC
Full-time
Onsite
Mid, Senior Level
$80K/yr - $105K/yr
2+ years expNR Consulting is a leading global provider of workforce solutions and technology services. They are seeking a Customer Quality Engineer to lead quality initiatives and ensure customer satisfaction through effective problem-solving and continuous improvement.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Act as the site-level point of contact for all customer quality issues, including RMAs, investigations, and corrective actions
Analyze warranty claims, audit findings, and quality performance metrics to identify trends and improvement opportunities
Lead and mentor a team of quality technicians/engineers focused on outgoing inspections and customer quality performance
Develop and share regular reports on customer scorecards, KPIs, and inspection metrics with the internal team
Implement and sustain standardized quality systems (RMA, RCCA, Apollo, A3, PDCA)
Drive improvements in complaint resolution time, RMA cycle time, and customer satisfaction metrics
Lead cross-functional problem-solving teams to identify root causes and implement long-term solutions
Support design and process improvements using tools such as DFMEA, PFMEA, and control plans
Maintain and improve systems for product traceability, SPC, and data analysis
Champion lessons learned from customer feedback to enhance product and process performance
Prepare and deliver customer-facing reports and presentations highlighting key metrics and improvement initiatives
Support the ongoing development of the Quality Management System (QMS) and ensure compliance with ISO 9001 or equivalent standards
Foster a culture of quality, accountability, and continuous improvement through training, coaching, and process audits
Collaborate with Engineering, Manufacturing, and IT teams to streamline quality dashboards and VOC tracking tools
Travel up to 30% based on customer and site needs
Qualification
Required
Bachelor's Degree in Engineering, Quality, or a related field, or equivalent experience
2+ years of experience in Quality Assurance or Customer Quality within a fast-paced, automated manufacturing environment
1+ year in a supervisory or leadership capacity
Certification in Quality Engineering and Green Belt (or higher) preferred
Certified Lead Auditor required
Experience with inline inspection systems and methodologies
Proven ability to lead cross-functional initiatives and quality improvement projects
Strong knowledge of root cause analysis tools (8D, 5-Why, Fishbone) and problem-solving methodologies
Excellent communication and presentation skills, with the ability to interact effectively at all organizational levels
Proficiency in SPC, Minitab, Excel, and data-driven decision-making
Working knowledge of QMS (ISO 9001), FMEA, and CAPA processes
Strong organizational skills, attention to detail, and ability to manage multiple priorities
Customer-centric mindset with a proactive, hands-on approach to issue resolution
Company
NR Consulting
NR Consulting is an information technology consulting firm that offers contingent hiring, direct hires, and managed IT services.
1001-5000 employees
H1B Sponsorship
NR Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Sharabh Goyal
Founder & CEO
Company data provided by crunchbase