Metropolitan Council of the Twin Cities · 1 week ago
Senior Administrative Specialist - HRA
Twin Cities Area
Full-time
Hybrid
Mid, Senior Level
3+ years expMetropolitan Council is the regional government for the seven-county Twin Cities metropolitan area, planning for the future of the region. The Senior Administrative Specialist provides a variety of administrative support services to the HRA leadership team and staff, serving as the primary contact for HRA callers and visitors.
GovernmentPublic RelationsSocial
Responsibilities
Provide customer service to HRA callers and visitors following data privacy laws. Answer general questions and connect callers to resources and staff, as appropriate
Provide administrative support by entering data, formatting documents, maintaining logs, and effectively communicating via multiple applications such as Word, Excel, Outlook, Teams messaging, OneNote, and Adobe
Work in a paperless environment
Efficiently prepare and process incoming and outgoing mail, email, faxes, etc., in compliance with data privacy laws; manage daily operation of printers and scanners; and organize documents into correct shared network folders
Provide Annual Recertification support, including mailing appropriate documents to participants and landlords. Retrieve Enterprise Income Verification reports, entering screening and actions-tracking in Metro HRA's housing software system
Provide portability support, including communication with Metro HRA staff and other Housing Authority offices. Assemble and send participant files, ensuring correct documents are complete and included for the transfer of housing assistance
Maintain a high level of professionalism, customer service, discretion, and timeliness in responding to requests, both in-person and virtual
Perform administrative duties utilizing Metro HRA's housing software system and other Council systems, such as WAM and PeopleSoft Financials, to complete vendor approvals, including ordering and tracking payments and invoices complying with current procurement guidelines
Other duties as assigned
Qualification
Required
High school diploma/GED with three years of experience
Associate degree with one year of experience
Experience in administrative assistant duties
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, OneNote)
Ability to provide customer service to HRA callers and visitors following data privacy laws
Ability to enter data, format documents, maintain logs, and communicate effectively via multiple applications such as Word, Excel, Outlook, Teams messaging, OneNote, and Adobe
Ability to work in a paperless environment
Ability to efficiently prepare and process incoming and outgoing mail, email, faxes, etc., in compliance with data privacy laws
Ability to manage daily operation of printers and scanners and organize documents into correct shared network folders
Ability to provide Annual Recertification support, including mailing appropriate documents to participants and landlords
Ability to retrieve Enterprise Income Verification reports, entering screening and actions-tracking in Metro HRA's housing software system
Ability to provide portability support, including communication with Metro HRA staff and other Housing Authority offices
Ability to assemble and send participant files, ensuring correct documents are complete and included for the transfer of housing assistance
Ability to maintain a high level of professionalism, customer service, discretion, and timeliness in responding to requests, both in-person and virtual
Ability to perform administrative duties utilizing Metro HRA's housing software system and other Council systems, such as WAM and PeopleSoft Financials, to complete vendor approvals, including ordering and tracking payments and invoices complying with current procurement guidelines
Company
Metropolitan Council of the Twin Cities
The Metropolitan Council is the regional planning organization in the seven-county Twin Cities metropolitan area.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marie Henderson
Deputy Chief Financial Officer
Brandt Vettel
Chief Data Officer
Recent News
2025-07-10
2025-07-05
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