Genesco · 2 hours ago
Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)
United States
Full-time
Remote
Entry Level
1+ years expGenesco is seeking a Bilingual Customer Service Representative who will be responsible for handling inbound interactions from Journeys customers regarding orders and providing product knowledge. The role requires efficient use of computer software to assist customers and maintain brand loyalty while ensuring the safety and privacy of customer information.
ApparelE-CommerceRetail
Responsibilities
Handling incoming interactions from customers concerning orders, promptly providing complete and accurate information, and updating customer account details as necessary
Efficiently using various computer software and applications to accomplish tasks such as navigating customer accounts, writing case notes, assisting in the ordering process, and inputting payment information
Personalizing all interactions while acting as an ambassador of the Journeys brand to maintain customer loyalty and retention
Meeting and maintaining the standard of expectations with attendance and all Key Performance Indicators (KPIs)
Ensuring and maintaining the safety, security, and privacy of all customer information
Completing additional tasks as required to support business needs
Qualification
Required
Ability to speak and type fluently in English and Spanish, using appropriate grammar, tone, and syntax
Strong communication and interpersonal skills (verbal and written)
Ability to meet performance expectations and goals in a fast-paced, ever-changing environment
Strong ability to comprehend new information, diagnose problems, and provide appropriate resolutions
Ability to handle and resolve conflict positively and in a calm, professional manner
Meet minimum requirement for words per minute on a typing evaluation
Must be able to work 40 hours weekly with various 8-hour shifts during the following hours of operation: 10am-7pm Sunday, 7am-8pm Monday - Friday, and 9am-6pm Saturday (CST)
Willing to participate in recurring performance-based schedule bidding
A dedicated, secure, and distraction-free workspace
A desktop or laptop (with latest Operating System installed). No tablets or Chromebooks
2 functional monitors (a laptop and a monitor or a desktop and 2 monitors)
A cell phone with an active service with a cell phone provider, phone number, and a cell phone charger
A web camera (an integrated web camera is permitted) and a cell phone headset with a microphone
A stable and reliable internet connection of 50Mps download speed and 5Mps upload speed (check your internet speed at speedtest.net). Cannot use public Wi-Fi
SPANISH LANGUAGE: Expert
High School or better
Preferred
1-2 years of customer service/retail experience preferred
Benefits
40% off employee discount at all Genesco retail locations and online.
Advancement opportunities within the first 6 months of employment.
Weekly pay
Dental, Life, Medical, and Vision coverage and insurance.
401K Contribution program.
Journeys and Genesco Scholarship programs.
Tuition and Student Loan Repayment assistance.
Employee Assistance – Mental Health, Financial Planning, and Legal Advice.
A fully equipped onsite gym.
Company
Genesco
Genesco operates Journeys, Journeys Kidz, and Shi by Journeys stores that offer footwear for young men and women.
10001+ employees
H1B Sponsorship
Genesco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (2)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$56.4M2009-05-14Post Ipo Debt· $56.4M
1978-01-13IPO
Leadership Team
Sandra Harris
Chief Financial Officer
Parag Desai
Senior Vice President, Chief Strategy and Digital Officer
Recent News
2026-01-16
2026-01-16
Business Wire
2026-01-13
Company data provided by crunchbase