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Flinn.ai · 6 hours ago

Customer Relationship & Success Manager (US)

NYC Metro Area

Full-time

Hybrid

Mid Level

Flinn.ai is a fast-growing company focused on improving health products accessibility. They are seeking a Customer Relationship & Success Manager to build and maintain long-term relationships with US enterprise clients, ensuring customer satisfaction and successful onboarding.

MedicalMedical Device

Responsibilities

Serve as the primary trusted advisor for clients after a contract is signed, owning customer onboarding, ongoing enablement, and value delivery on the Flinn platform

Build and maintain long-term relationships with enterprise medical device manufacturers, growing alongside their needs as our product capabilities expand

Identify expansion opportunities (cross-sell and upsell) and partner closely with the sales team —without carrying a quota

Share important customer feedback with our product team to continuously improve our software solution

Define, track, and own success metrics to measure customer satisfaction and long-term value

Work closely with our Founding Team member to help establish Flinn as the market leader in the US, building on our proven success in Europe

Qualification

Customer relationship managementComplex topic understandingAmerican English fluencyMedical compliance experienceProactive organizationGritAdaptability

Required

A genuine enjoyment of working closely with customers and the ability to build rapport quickly on a human level

The ability to ramp up quickly on complex, nuanced topics and support customers as a trusted advisor

Strong independence and the ability to manage multiple priorities in a fast-paced environment

The grit to consistently deliver high-quality work in recurring customer onboarding sessions - and to improve them every time

Native or near-native fluency in American English

Willingness to travel approximately twice per month for customer meetings and industry events

Preferred

Experience in medical or pharmaceutical compliance-related roles (e.g., Clinical Affairs, Regulatory Affairs, or scientific research)

Benefits

Competitive compensation, including the most employee friendly stock options.

We offer you flexibility and empower you to design your days/weeks according to your needs.

Therefore, we offer unlimited vacation and very flexible working hours.

Company

Flinn.ai

We are driven to impact the health of millions of people around the globe by enabling medical companies to launch and operate products more efficiently.

Founded in 2022