FIT - Instituto de Tecnologia · 3 weeks ago
Infrastructure Support Engineer
Cleveland, OH
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $85K/yrFIT Technologies is an employee-owned company headquartered in Cleveland, specializing in providing IT support services across Ohio and beyond. The Infrastructure Support Engineer ensures the stability and integrity of network services while supporting various client environments and maintaining both on-premises and cloud-based systems.
Business DevelopmentInformation TechnologyNon Profit
Responsibilities
Supporting various client environments remotely and occasionally onsite
Processing a ticket and SLA driven workload
Supporting and maintaining various Microsoft 365 tenants
Supporting and maintaining on-premises and cloud-based environments
Qualification
Required
Experience with Windows Servers and Active Directory
Experience with AzureAD and Intune/Endpoint Manager
Experience with on-premises Exchange and Office 365
Experience working in a technical support environment
Understanding and familiarity with IT policies and procedures
Experience with cloud-based services, specifically Azure and Office 365
Candidates with Microsoft certifications at the Associate or Expert level are strongly encouraged to apply. Relevant certifications may include: Associate Level: Microsoft Certified: Azure Administrator Associate (AZ-104), Microsoft Certified: Azure Developer Associate (AZ-204), Microsoft Certified: Azure Security Engineer Associate (AZ-500), Microsoft Certified: Azure Data Scientist Associate (DP-100), Microsoft Certified: Microsoft Power BI Data Analyst Associate (PL-300), Microsoft Certified: Azure Data Engineer Associate (DP-203), Microsoft Certified: Azure Database Administrator Associate (DP-300). Expert Level: Microsoft Certified: Azure Solutions Architect Expert (AZ-305), Microsoft Certified: Azure DevOps Engineer Expert (AZ-400)
Experience troubleshooting LAN/WAN connectivity issues
Experience registering domain names, configuring DNS records
Ability to analyze, implement & support fixes/resolutions
Ability to interface with all levels of the organization (technical and non-technical)
Excellent organizational, communication (written & verbal)
Self-motivated and ability to work independently with minimal supervision
Bachelor's Degree or equivalent work experience
Reliable transportation and valid driver's license
May require occasional evening and weekend work
Occasional work weeks of more than 40 hours
Ability to fulfill rotating, periodic 24/7 on-call responsibilities
Ability to lift and carry IT hardware as needed
Local travel to client sites as needed
Preferred
A+, MCP, Network+, CCNA and/or MCSE certifications are desirable
VMWare experience is desirable
Benefits
Health, dental, vision, life insurance
Paid time off and paid holidays
Paid Parental Leave
Employee Stock Ownership Plan
401(k) with match
Dependent Care FSA
Company
FIT - Instituto de Tecnologia
Fundado em 2003, o FIT - Instituto de Tecnologia é uma organização sem fins econômicos, de abrangência nacional, credenciada pelo Ministério da Ciência, Tecnologia e Inovação.
Founded in 2003
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase