ACE Hardware · 1 day ago
Moncrief Heating and Air - Membership Coordinator
GA - Alpharetta
Full-time
Onsite
New Grad, Entry Level
$18/hr - $23/hrAce Hardware has been serving neighbors throughout America for nearly 100 years and is now seeking a Membership Coordinator to join their team. The role focuses on driving revenue through customer service tasks, managing plan renewals, and building customer relationships to enhance sales and customer satisfaction.
Retail
Responsibilities
Drive revenue by setting proper tasks for customer service to follow up with customers, review Service Technician calls, and seek opportunities to gain new customers while maintaining the existing customer base through negotiation of annual pricing changes
Price existing plan customer renewals in a timely manner
Meet KPI of twenty outbound renewal calls per day
Build customer relationships and answer customer follow questions
Follow up on plan sales daily to generate tasks and add any special filters needed for customer service to order
Add plans to new installation customers, make sure equipment has been entered correctly, and old equipment has been removed from customer file
Generate new plan offers to any new installations who have additional systems
Drive new plan sales through billable service invoice searches to send and gain new customers
Ensure plan follow up is happening in a timely manner. Reminders are sent 2 weeks prior, the day of expiration, and 2 weeks after expiration
Review Service Technician plan intros and ensure they are being entered properly for their sales incentive
Manage follow up to ensure that plan sales are on track for the month
In a weekly recap, summarize the top reasons we are winning/losing and report to manager in departmental meetings
Summarize monthly and report to management the primary requests and general feedback from customers when we cannot gain a commitment on service plan renewal
Focus on helping customer service answer questions related to plans
Understand and attempt to course correct when customers are unhappy with plan pricing or have had a bad experience
Achieve monthly/quarterly/yearly departmental sales goals
Number of follow up calls made daily
Close ratio of plan customer renewals
YOY total count of new plans sold
Qualification
Required
Drive revenue by setting proper tasks for customer service to follow up with customers
Review Service Technician calls
Seek opportunities to gain new customers while maintaining the existing customer base through negotiation of annual pricing changes
Price existing plan customer renewals in a timely manner
Meet KPI of twenty outbound renewal calls per day
Build customer relationships and answer customer follow questions
Follow up on plan sales daily to generate tasks and add any special filters needed for customer service to order
Add plans to new installation customers, make sure equipment has been entered correctly, and old equipment has been removed from customer file
Generate new plan offers to any new installations who have additional systems
Drive new plan sales through billable service invoice searches to send and gain new customers
Ensure plan follow up is happening in a timely manner
Manage follow up to ensure that plan sales are on track for the month
Summarize the top reasons we are winning/losing and report to manager in departmental meetings
Summarize monthly and report to management the primary requests and general feedback from customers when we cannot gain a commitment on service plan renewal
Focus on helping customer service answer questions related to plans
Understand and attempt to course correct when customers are unhappy with plan pricing or have had a bad experience
Achieve monthly/quarterly/yearly departmental sales goals
Number of follow up calls made daily
Close ratio of plan customer renewals
YOY total count of new plans sold
Benefits
Incentive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching company contributions, eligible on your first day!
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
Warehouse Merchandise Discount!
Paid time off & paid holidays (depending on role and month of hire)
Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
Company
ACE Hardware
Now in Afghanistan, Since 1924, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of helpful.
Founded in 1924
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shak Hishmeh
Co-Owner/ Chief Operating Officer
Company data provided by crunchbase