Desktop Support Technician jobs in United States
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The Intersect Group · 6 hours ago

Desktop Support Technician

positionAlpharetta, GA
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

The Intersect Group is partnering with a stable organization in the outpatient healthcare services industry, focusing on enhancing IT service delivery amidst strategic transformation. The Desktop Support Technician will support end-user technology, ensuring reliable device performance and contributing to a seamless user experience across multiple departments.

ConsultingHuman ResourcesInformation TechnologyLegal

Responsibilities

Provide advanced desktop support for Windows 11 devices, including configuration, upgrades, and troubleshooting
Serve as the escalation point for the service desk, resolving complex technical issues efficiently
Manage Microsoft Intune, Azure‑based systems, and mobile device management tools
Support the deployment, installation, and testing of hardware, software, and user devices
Maintain and update IT support documentation and user guides
Assist in device‑related projects, including rollouts, refreshes, and system enhancements
Support critical Microsoft applications, including O365 and Active Directory environment administration
Ensure adherence to IT standards, security practices, and operational procedures

Qualification

Desktop supportMicrosoft IntuneAzureO365Active DirectoryWindows 11Mobile device managementCustomer serviceTechnical documentationProblem-solvingCommunication skillsOrganizational skillsCollaboration

Required

3+ years of experience in desktop support, IT support, or related technical roles
Strong hands‑on expertise with Azure, Microsoft Intune, and mobile device management solutions
Proficiency with O365, Active Directory, Windows 11, and desktop support management software
Experience with device deployment, installation testing, and troubleshooting hardware/software issues
Ability to create and maintain technical documentation
Strong problem‑solving skills with the ability to manage escalated issues effectively
Excellent communication, customer service, and organizational skills
Adaptable, collaborative, and comfortable working in a fast‑paced, growth‑oriented environment

Company

The Intersect Group

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The Intersect Group is a staffing and recruiting company that provides staffing and consulting services.
dateFounded in 2006
location
Atlanta, Georgia, USA
people-size501-1000 employees
web-link
http://theintersectgroup.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2017-03-31Private Equity

Leadership Team

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Joe Myers
Chief Executive Officer
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Michael Snyder
Chief Operating Officer and Chief Financial Officer
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Recent News

PR Newswire
Medical Solutions' Rebecca Rogers Tijerino named to SIA's Global Power 150 Women in Staffing list
2025-10-09
Newswire
The Intersect Group Acquires Vincent Benjamin
2022-07-06
Company data provided by crunchbase