Apex Group Ltd · 2 hours ago
End User Technology Engineer
Paramus
Full-time
Hybrid
Entry, Mid Level
$40K/yr - $65K/yr
2+ years expApex Group Ltd is one of the world’s largest fund administration and middle office solutions providers, established in Bermuda in 2003. They are seeking an End User Technology Engineer to provide onsite IT support, maintain IT infrastructure, and assist local users with various technology issues.
Financial Services
Responsibilities
Onsite IT support for the office
Maintaining the IT infrastructure of the office
Support office technologies and EUC hardware onsite inc. building and repairing laptops and desktops
L2/L3 support to the Service Desk for end user technology issues
Support of Windows 365 infrastructure and endpoints
Support video conference and meeting room solutions
Deployment of IT equipment to new starters
Collection of IT equipment from leavers
Printer support
Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues
Network cabling and patching in office
Office moves and setups
IT Asset inventory management
Provision, deploy and support phones inc. Teams for Voice
Work with vendors who provide IT solutions in the office
Work with local office management on any office technology issues/requirements
Working closely with the Group IT
Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times
Highlight and report all major IT issues and risks to Service Manager in a timely manner
Escalation point for any issues and requests for users in the office
Research, test and implement new systems to improve efficiencies and satisfy user requests
Other duties in support of the Group IT, as assigned by the EUT Manager
Qualification
Required
2+ years' experience in a computer related support or and IT operational environment
Good technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365 and Windows 365
Good written and communication skills in English
Experience with documentation and improving SOPs and other process documents
Good customer focus, and excellent timekeeping is a key requirement of the role
Good interpersonal skills, with a focus on listening and questioning skills
Good problem-solving abilities and capability to work under own initiative
Experience with configuring and supporting any version of Windows Desktop (10/11)
Preferred
Some basis experience with supporting physical networking is desirable but not essential
Company
Apex Group Ltd
We are a single-source financial solutions provider dedicated to driving positive change while supporting the growth and ambitions of asset managers, allocators, financial institutions, and family offices around the world.
10001+ employees
H1B Sponsorship
Apex Group Ltd has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (16)
2023 (15)
2022 (21)
2021 (26)
2020 (36)
Funding
Current Stage
Late StageLeadership Team
Alexandra Pivovarova
SVP, Director of Business Development - Partners & Alliances
Georges Archibald
Chief Innovation Officer & Regional Head of North America
Recent News
2024-04-10
globallegalchronicle.com
2024-02-06
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