Mach Alert, Inc. · 1 week ago
Senior Automation & Controls Field Engineer
Brandon, FL
Full-time
Hybrid
Senior Level, Lead/Staff
$65K/yr - $90K/yr
10+ years expMach Alert, Inc. is a company based in Tampa, Florida, that specializes in fire station alerting systems. They are seeking a Senior Automation & Controls Field Engineer to lead project implementations, provide technical expertise, and mentor junior engineers while managing system optimizations and software upgrades.
Computer Software
Hiring Manager
Sarah Drake
Responsibilities
Collaborates with field staff, vendors, customers, and project managers, to organize and successfully implement new system implementations and upgrades
Assists sales at trade shows and product demonstrations answering technical questions posed by prospective customers
Preps and tests hardware for installation, configures software to project specifications. Ensures that all system components are properly configured prior to shipping for streamlined field implementation
Travels to customer locations to install, troubleshoot and support all system hardware and software
Collaborates with project management on the creation, updating, and maintenance of accurate customer system documentation including spreadsheets, pictures and building construction documentation as they relate to the Mach Alert system. Documents all project and troubleshooting work proficiently in an internal ticketing system and/or customer files
Maintains detailed expense records and timely submits accurate & complete expense reports
Leads by example when booking traveling and managing company travel costs
As a matter of habit, consistently identifies opportunities for product improvements and cost savings
Part of an after-hours on-call rotation to assist remotely with dispatching contractors or junior staff to service the needs of our customers
Provides leadership to all field staff by establishing, documenting and continuously improving training material on Mach Alert's products and services. Assist with training sessions to ensure service delivery consistently meets key performance metrics related to handling of incidents and installations. Mentors and coach field staff to deliver high customer satisfaction
Other duties as assigned
Qualification
Required
Experience with TCP/IP networking, LAN/WAN technologies, and municipal networks (CCNA, CCNR, Network+, technical college degree, or other certifications strongly desired)
Experience with RF radio communication systems, public safety communications, cellular communications, and emergency response
Previous experience with PLC's, LMR, SCADA, HMI, RF Systems, & wired systems
Comfortable with various electrical hand tools and test equipment: Multimeter, O-Scope, Signal Generator
Ten or more years of relevant work experience with a demonstrated track record of increasing responsibilities
Prior experience leading technical teams
Must have strong self-management skills and “people” skills to work closely with customers, sales, project management, and product engineering teams
Demonstrated experience motivating, mentoring, and supervising others while simultaneously completing your own tasks
Aggressive/Creative problem-solving skills; ability to get things done in a multi-organizational environment
Effective communications and interpersonal skills including public speaking
Previous exposure to and experience with software development lifecycle
Preferred
Experience with PA Amplifiers and audio systems a plus
Previous experience with Java, C#, Embedded C, C++, and/or SQL a plus, including but not limited to configuration, testing, performance analysis, deployment, and troubleshooting a plus
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Company credit card and cell phone
Company
Mach Alert, Inc.
Mach Alert is a full-featured fire station alerting (FSA) solution designed to provide state of the art functionality and reliability within the fire and medical alerting process.
11-50 employees
H1B Sponsorship
Mach Alert, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase