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State of Delaware · 3 days ago

C/S Service Desk Specialist This position is EXEMPT from the State of Delaware Merit System

Delaware, United States

Full-time

Onsite

New Grad, Entry Level

The State of Delaware is seeking a part-time Service Desk Specialist to provide customer service through the central service desk/help desk function. The role involves resolving problems, troubleshooting hardware/software issues, and maintaining a database of user problems and resolutions.

Government

H1B Sponsor Likely

Responsibilities

Provides customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution

May troubleshoot, repair and monitor operation of hardware/software including desktop computers, laptops, including peripheral devices, to ensure connectivity and functionality. After troubleshooting, escalates issue to the next level technician or specialist

Identifies and resolves system malfunctions including connectivity and functionality for software and hardware and remote access and other connections/interfaces; start/restart desktop or laptop after disruptions or failures using computer diagnostic tools and software; resolves desktop computer problems

Qualification

ITILTechnical supportData collectionEffective communicationIndependent work

Required

Ability to work independently with the discipline and motivation to succeed

Knowledge of data collection which includes collecting, compiling, and maintaining data from multiple sources such as files, records, databases, customers, staff, or others

Knowledge of technical support which includes working with PC's, mobile devices and data filing systems

Ability to identify and record system information relayed by customers including connectivity and functionality for mainframe and remote access and other connections/interfaces

Effective communication skills required to ensure all information is being gathered in an effective and cognizant manner

A satisfactory criminal background check is required as a condition of hire

Direct deposit of paychecks is required as a condition of hire

Preferred

Experience with Information Technology Infrastructure Library (ITIL) in the practices of Service Request Management and Incident Management

Company

State of Delaware

Glassdoor3.5

The State of Delaware is an Equal Opportunity employer and values a diverse workforce.

Founded in 1787

Wilmington, Delaware, USA

10001+ employees

https://www.delawarestatejobs.com/

H1B Sponsorship

State of Delaware has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (3)

2023 (2)

2022 (3)

2020 (4)