Boys & Girls Clubs of the Capital Area · 1 day ago
Chief Operations Officer
Albany, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$85K/yr - $100K/yr
5+ years expBoys & Girls Clubs of the Capital Area is dedicated to inspiring and enabling young people to realize their full potential. The Chief Operating Officer (COO) will provide leadership and direction in overseeing the strategic planning and operation of the organization to support its mission and goals.
Non-profit Organization Management
Responsibilities
Oversee the implementation and delivery of operations, programs, services, and activities that facilitate the achievement of Youth Development Outcomes
Oversee Operations Directors to ensure proper program and staff management
Communicate and integrate all new policies, procedures, and technology systems for the betterment of the organization
Guide and mentor program staff
Create succession plans for the organization
Ensure outcome measurements and data analysis to improve Club Operations
Assist a staff retention program in conjunction with the Staff Retention Committee
Meet with the CEO and provide weekly briefings on significant operational matters that require action
Work with the Human Resources department and management team members to foster a culture of professional growth and development by implementing staff training programs, mentorship initiatives, and performance management strategies
Oversee identification and evaluation of opportunities to improve program effectiveness based on participation and achievement of stated goals; recommend modifications to improve program performance, as appropriate
Hold weekly meetings with direct reports for program updates
Work with the CEO & CFO to plan for growth and opportunity throughout the Capital Area for BGCCA programs
Implement and help develop strategic priorities on a continual basis
Develop and implement risk management strategies to safeguard the organization's assets, reputation, and overall well-being
Work with the Chief Financial Officer (CFO) to oversee the program budget to ensure it’s operating effectively with the objective of ensuring the long-term sustainability of the program
Work with the Development Team to assist in securing program funds
Manage administrative and operational processes associated with each program
Manage performance of assigned staff in achieving goals, providing technical assistance in program design, development, community relations, and training programs
Work with the CEO to help the Human Resources Department in the hiring and onboarding of qualified staff, as well as staff disciplinary and termination meetings
Have in-depth knowledge of all regulations and ensure staff follows proper procedures and reporting protocols for CACFP, OCFS, Fire & Safety, Summer Food Service, Health Department, and Department of Social Services
Develop, manage, and implement technology programs and systems to maximize Club efficiencies
Oversee data reports for programs when necessary
Maintain and update program applications as needed
Conduct monthly program audits to ensure quality assurance
Conduct regular performance reviews for leadership staff
Oversee implementation of Boys & Girls Clubs of America’s National Youth Outcome Initiative (NYOI) annual survey
Gather necessary information for the annual report
Attend conferences, training, and events to represent the Club as assigned
Mediate and resolve conflicts among program staff
Manage administrative and operational processes, overseeing the repair of buildings, equipment, and other facilities
Manage performance of assigned staff in achieving goals, providing technical assistance in program design, development, community relations, and program operations
Plan and implement staff development and training programs to focus on Club and child safety
Assist in fundraising opportunities when assigned
Work with the CEO and RD team to review, develop, and implement new programs or grant opportunities
Attend Board Meetings, as assigned
Support Board Committees, as assigned
Manage relationships with school officials and implement stewardship policies
Sit on at least two outside committees/Boards/Groups
Develop strategic alliances with community leaders and local officials
Develop and strengthen collaborative partnerships with other youth-serving organizations, members, parents, families, funders, and community organizations
Facilitate strategic expansion, mergers, and acquisitions
Participate in activities to maintain good public relations for Club programs, services, and activities
Seek opportunities to expand the reach of the organization
Develop new programs throughout the Capital Area
Work with the CEO to identify and implement strategies to maximize resources and partnerships to serve Club members
Provide data and resources for tabling opportunities to market programs
Attend community events to market programs when needed
Assist in material development for the website
May assist in the administration of programs by overseeing program operations at each location, ensuring the completion of required reports, preparation of any interagency reports, and other duties as assigned
Will perform the duties of the CEO in their absence or when delegated
May fill in for program staff when all other measures for substitutes have been exhausted
Qualification
Required
Bachelor's degree in related field
5+ years experience in operations management and supervision, or an equivalent combination of education and experience
Necessary credentials to be placed on applicable licenses (ex. SACC)
In-depth knowledge of relevant regulations and reporting protocols (CACFP, OCFS, Summer Food Service, DSS, Fire & Safety etc.)
Considerable knowledge of Boys & Girls Clubs mission, policies, programs and nonprofit practices
Knowledge in Universal Pre Kindergarten
Valid driver's license
Able to pass background check
Leadership: demonstrated ability to organize, direct, and coordinate operational areas like personnel, facilities, and budget management
Communication: strong verbal and written skills
Multitasking: ability to manage multiple priorities and develop solutions with limited supervision
Relationships: able to build effective working relationships with staff, board members, partners etc
Technology: highly proficient with Microsoft/Google suites and information systems
Analytics: uses data to inform metrics, report on operations, and support strategic decisions
Creative problem-solving skills
Ability to establish and meet deadlines
Preferred
3 years experience as Director of Operations at a Boys & Girls Club preferred
Benefits
Vacation and sick time
Paid holidays
401K match
Health and dental insurance
Life insurance
Long-term disability
Retirement benefits
Eligibility for additional third-party discounts
Company
Boys & Girls Clubs of the Capital Area
Boys & Girls Clubs of the Capital Area provide safe havens for young people by offering quality programs and critical relationships with nurturing and reliable adults.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Justin Reuter
Chief Executive Officer
Adrian Sam
Chief Financial Officer
Company data provided by crunchbase