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Westgate Resorts · 1 day ago

Reservations Agent

Orlando, FL

Part-time

Onsite

New Grad, Entry Level

$16/hr - $16/hr

0+ years exp

Westgate Resorts is the largest privately held timeshare company in the world, committed to creating a supportive workplace for its team members. The Reservations Agent is responsible for processing inbound tour reservations, ensuring excellent customer service, and maximizing bookings to enhance the guest experience.

CasinoHospitalityResorts

Responsibilities

Accurately input all inbound reservations, with and without transportation

Professionally answer and route inbound phone calls

Maintain updated qualifications and assist OPCs (Outside Public Contacts) with changes

Provide translation support for Portuguese- or Spanish-speaking prospective customers to facilitate tour bookings

Communicate flow or qualification changes to OPCs at designated locations

Handle inbound phone program inquiries and solicit prospective customers

Provide accurate directions to all resort properties

Check in and out outside solicitors at specified locations

Monitor flows, coverage, and production during each shift; provide the Manager on Duty (MOD) with pertinent updates

Conduct location verifications each shift to confirm staffing; notify Field Managers of 'open' locations and maintain records for accurate assessment of penalties

Package brochures for departmental Fun Packs distributed at hotel Guest Services locations

Verify daily 'no show' tours and contact guests to rebook, maximizing resort bookings

Book room nights for Westgate Resorts properties, including Westgate Lakes, Westgate Towers, Westgate Villas, Westgate Park City, and Blue Tree Resorts

Perform light clerical duties as assigned