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Blue Bridge People · 2 hours ago

Desktop Support - Security

Cincinnati, OH

Contract

Hybrid

Entry, Mid Level

$18/hr - $21/hr

2+ years exp

Blue Bridge People is seeking a Desktop Support professional for a 6 month contract. The role involves building, configuring, and deploying Windows 11 workstations, as well as troubleshooting and resolving complex software, hardware, and network issues.

Artificial Intelligence (AI)ConsultingInformation Technology

Responsibilities

Build, configure, and deploy Windows 11 workstations for corporate associates

Install and support hardware, operating systems, and productivity software (Office 365, OneDrive)

Security Software experience in support role, i.e Zscaler, CrowdStrike, BeyondTrust; Have supported at 1st or 2nd level troubleshooting of Endpoint Security products and authentication to networks

Troubleshoot and resolve complex software, hardware, and network issues; escalate as necessary

Manage incidents and work orders through the ticketing system (e.g., SNOW Asset Management)

Perform diagnostics, quality assurance testing, and regular system maintenance

Ensure timely completion of assigned projects and provide monthly status reports to management

Support and maintain enterprise environments, including Azure Active Directory, Intune/SCCM, and Windows Hello for Business

Qualification

Windows 11Office 365Intune/SCCMAzure Active DirectoryDesktop/Laptop RepairSecurity Software SupportVMware/VDIA+ CertificationMCP CertificationNetwork Fundamentals