HL Solutions LLC · 12 hours ago
Director of Customer Success
San Francisco, CA
Full-time
Onsite
Director/Executive
10+ years expHL Solutions LLC is seeking a Director of Customer Success to lead a high-performing team focused on enhancing client experiences in the life sciences sector. This role is crucial for building strategic partnerships, maximizing customer value, and driving business growth through proactive engagement.
Staffing & Recruiting
Hiring Manager
Sandeep T
Responsibilities
Act as the voice of the customer internally, to influence service & operational enhancements
Serve as the executive sponsor for key accounts
Set and maintain client expectations
Ensure alignment between client objectives and service delivery
Build and maintain strong relationships with senior stakeholders
Drive 10–20% YoY growth through upsell/cross-sell initiatives
Maintain an average health score of 8/10 or higher across all accounts
Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%
Qualification
Required
Bachelor's degree in Life Sciences, Business, or related field
10+ years in Customer Success, Account Management, or Consulting within the life sciences industry
10+ years in Pharmaceutical or Life Sciences industry
10+ years providing IT-related services or performing IT-related functions within Life Sciences industry
Proven track record of managing enterprise-level clients and delivering measurable business outcomes
Strong leadership experience with ability to build and scale teams
Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment
Exceptional written & verbal communication, negotiation, and executive presence
Analytical mindset with proficiency in CRM and customer success platforms
Preferred
Advanced degree (MBA, MS)
Company
HL Solutions LLC
HL Solutions - Specialized IT Staffing Partner for Cloud, Data & AI, and Application Integration At HL Solutions, we specialize in delivering exceptional talent solutions tailored to meet the evolving needs of today’s enterprises.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase