Luxoft · 15 hours ago
IT Integration Desktop Engineer - "White Glove" L1
United States
Full-time
Remote
Entry Level
2+ years expLuxoft is seeking a positive and eager IT Integration Desktop Engineer to join their dynamic team. This role involves providing exceptional 'White Glove' Level 1 desktop setup and support remotely to Clinicians during client network and device cutovers, as well as one-on-one support sessions.
AutomotiveConsultingInformation ServicesInformation TechnologyOutsourcingService IndustrySoftware
Hiring Manager
Daniela D.
Responsibilities
Build, configure, and ship new integration devices
Process returns, update Asset Management records, and arrange for shipping of returns
Communicate with end users and provide technical support
Troubleshoot issues related to software, desktops, laptops, and network connectivity
Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment
Qualification
Required
HS Diploma/GED (or Higher)
2 years of experience configuring and deploying desktop operating systems (Windows 7 & 10) with Altiris
2 years of experience configuring and troubleshooting desktop hardware (Dell, HP)
2 years of Technology Support experience
Must Demonstrate excellent time management skills and the ability to prioritize work and openly communicate in a highly dynamic professional environment
Preferred
Experience providing remote white glove support for setting up new computer systems
Experience in remote technical assistance and IT support, strong problem-solving and communication skills
Experience writing technical documentation
Experience assisting End Users in setting up Logging in to, Program Setup, and accessing Network drives
Effective written and verbal communication abilities in a business environment
Retail or customer service experience
Proficient in Office 365 software
Basic understanding of SmartSheet
Provide first level technical support to end users via teams or email
Experience with troubleshooting and resolving Citrix virtual desktop and application issues for end users
Troubleshoot and resolve hardware and software issues with the ability to escalate if needed
Ensure timely and effective communication with customers
Prioritize and manage multiple customers
Deliver exceptional customer service with a positive attitude
Company
Luxoft
Luxoft is an IT company that works globally to give customers software development, product engineering, and consulting.
10001+ employees
H1B Sponsorship
Luxoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (31)
2023 (34)
2022 (34)
2021 (28)
2020 (26)
Funding
Current Stage
Public CompanyTotal Funding
$102.4MKey Investors
VTB Capital Investment Management
2019-01-07Acquired
2013-12-13Post Ipo Equity· $42.4M
2013-06-26IPO
Leadership Team
James Hopson
CTO Mobile and Network Solutions
Recent News
2025-01-06
Company data provided by crunchbase