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Impiricus · 23 hours ago

Technical Account Manager

Atlanta, GA

Full-time

Hybrid

Mid Level

$100K/yr - $110K/yr

3+ years exp

Impiricus is an AI-powered HCP Engagement Engine that connects healthcare professionals to pharmaceutical resources. The Technical Account Manager plays a key role in the Client Services team, focusing on the technical execution of campaigns, ensuring accurate data and system workflows for successful campaign delivery.

Health CareMedicalPharmaceutical

Responsibilities

Manage and optimize custom FIAs for PLD, including determining data fields, logic, and mappings needed for accurate performance reporting

Coordinate data ingestion workflows, validating inbound client files, formatting, field mapping, cleaning, and troubleshooting any discrepancies

Support API integrations for data handoffs, ongoing data syncs, event tracking, and cross-system updates, partnering with Engineering/Dev for technical implementation

Manage rep-to-territory files, ensuring accurate alignment between user assignment, HCP segmentation, and reporting attribution

Own target list segmentation requirements (Tier 1, Tier 2, geography, specialty, claims-based logic, etc.) and ensure these map cleanly into execution systems

Maintain sample integration workflows used with partners, product, or internal systems—ensuring CS is clear on data flows, triggers, and dependencies

Support configuration and validation for user portals, rep access, permissioning, and surface troubleshooting issues to Engineering/Dev when needed

Ensure all tagging, tracking, click tag structures, and metadata requirements are clearly documented and implemented correctly

Serve as the technical owner during campaign setup, ensuring all data, segmentation, tagging, and reporting requirements are ready prior to launch

Lead QA testing for data flows, tracking, and segmentation behavior alongside Product and Engineering/Dev

Monitor execution post-launch, validating ingest timing, PLD mapping, and identifying technical issues quickly

Own the Jira workflow for campaign launches: Create launch tickets with accurate requirements, segmentation details, tags, and timelines

Track build progress and clarify requirements for Engineering/Dev as needed

Close out tickets with documentation of what was deployed and any changes made

Communicate technical risks, dependencies, and lift to the broader pod

Qualification

SQLData integrationAPI supportSaaS implementationData structuresOrganizationProblem-solvingCommunication

Required

3+ years in SaaS implementation, ad tech, health-tech operations, or technical client success

1+ years of experience writing SQL queries and experience supporting data pipelines and integration workflows

Strong understanding of data structures, APIs, tagging/tracking, segmentation logic, and QA processes

Ability to translate technical workflows into clear, client-friendly communication for CS and Sales

Highly organized with strong problem-solving skills and comfort coordinating across multiple teams

Benefits

Healthcare : Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge

HSA, FSA & DCFSA : Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)

Coverage & Protection : 100% paid short- and long-term disability, plus life and AD&D insurance

Flexible Time Off : Take the time you need with a flexible vacation policy — recharge your batteries your way

Parental Leave : 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)

Your Work, Your Way : If you're close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.

Home Office Setup : We'll ship you the gear you need to create a comfortable workspace at home.

401(k) : Save for your future with tax advantages (and company match!)