Dexian · 14 hours ago
Human Resources Coordinator
Normal, IL
Contract
Onsite
Entry Level
$26/hr - $27/hr
2+ years expDexian is a leading provider of staffing, IT, and workforce solutions. They are seeking a People Partner Coordinator to serve as Tier 1 support for employee inquiries across various HR topics and to manage end-to-end case handling effectively.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Responsibilities
Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics—via case, chat, and occasional walk-ups
Own end-to-end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full
Use our tools confidently, working in case management and HR systems (e.g., ServiceNow, Workday, iCIMS or similar) to research, process transactions, and keep records accurate
Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow
Escalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support
Support lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience
Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer
Qualification
Required
Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics—via case, chat, and occasional walk-ups
Own end-to-end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full
Use our tools confidently, working in case management and HR systems (e.g., ServiceNow, Workday, iCIMS or similar) to research, process transactions, and keep records accurate
Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow
Escalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support
Support lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience
Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer
2+ years in HR shared services, People Operations, or high-volume employee/customer support
Systems fluency with HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable tools)
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase