Assured Benefits Administrators · 8 hours ago
Systems and Support Analyst
Dallas Hybrid, Dallas, TX, US
Full-time
Hybrid
Entry, Mid Level
2+ years expAssured Benefits Administrators is focused on enhancing organizational technologies, and they are seeking a Systems and Support Analyst to support, maintain, and enhance their systems. The role involves collaborating with cross-functional teams to ensure high availability and reliability of technology solutions while providing exceptional user support.
ConsultingHealth CareManagement Consulting
Responsibilities
Provides day-to-day technical support for users across all systems, applications, and hardware to ensure reliable and efficient IT operations
Monitors, maintains, and troubleshoots servers, networks, and software applications to minimize downtime and quickly resolve issues
Assists with system updates, deployments, and configuration changes while ensuring proper documentation and change control procedures are followed
Ensures data integrity and system security by performing regular backups, patching, and proactive monitoring of critical infrastructure
Collaborates with IT team members, vendors, and business users to identify recurring problems and implement long-term solutions that improve system performance
Supports onboarding and training initiatives by helping users understand new technologies, tools, and best practices
Actively participates in continuous improvement efforts, recommending process and technology enhancements that increase support efficiency and user satisfaction
Qualification
Required
2–3 years of hands-on experience providing systems administration and end-user support in a multi-site or enterprise environment
Strong technical aptitude with the ability to diagnose, troubleshoot, and resolve hardware, software, and network issues
Solid understanding of Windows operating systems, Active Directory, and Microsoft 365 administration
Experience supporting enterprise applications, end-user systems, and integrations between business platforms
Working knowledge of IT infrastructure components — including servers, storage, networking, and virtualization technologies
Demonstrated commitment to data integrity, system reliability, and user satisfaction
Ability to prioritize and manage multiple tasks in a fast-paced, service-oriented environment
Excellent communication and customer service skills, with a collaborative, team-first mindset
Company
Assured Benefits Administrators
Assured Benefits Administrators provides healthcare administration and management services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Rendall
CEO
Richard Lackey
Chief Information Officer and Senior Vice President
Company data provided by crunchbase