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Florida Virtual School · 18 hours ago

FlexPoint Sales Support Account Manager, Customer Success

FL - Home Office

Full-time

Hybrid

Mid, Senior Level

$60K/yr - $118K/yr

5+ years exp

Florida Virtual School is a leading organization in online education, committed to developing and delivering effective digital learning solutions. The FlexPoint Sales Support Account Manager, Customer Success will manage customer accounts, focusing on building relationships and driving revenue growth while providing exceptional support and solutions to clients.

Education

Responsibilities

Effectively and efficiently establish and foster client relationships through virtual, in person and written methods

Lead consultative discussions with existing clients; recommend products and services for virtual and blended implementation for schools, school districts, or other agencies

Assist and, at times, lead elements of customer and product implementation

Regularly evaluate, discuss, educate, and consult customers regarding their program’s usage of products and services

Facilitate program usage data within FlexPoint and customers

Possess industry-wide knowledge of online, blended and brick and mortar education

Regularly follow up with customers, asking directed questions to gauge satisfaction to strengthen relationships, problem-solve, foster customer success, ensure retention and minimize churn

Possess knowledge of common customer patterns and missteps, and the ability to forecast the impact of trends for future churn

Proactively anticipate customer needs and appropriately intervene both with customers and FlexPoint internal teams and processes to mitigate customer issues and create customized solutions

Proactively maintain a detailed understanding of FlexPoint products and services

Document and track sales activities and communications in a timely manner in FlexPoint systems

Strategically advocates current customer needs to leadership and displays empathy to current customers

Exhibit leadership skills to effectively manage diverse customer situations and needs

Deliver sales presentations with confidence, influence, and enthusiasm

Assist in strategic planning and development of products and services based on client needs, market research, and internal knowledgebase

Work cooperatively with other FlexPoint resources and teams

Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrates respect for others

Qualification

Customer SuccessSales SupportEducation ManagementSalesforcePresentation SkillsCommunication SkillsInterpersonal SkillsOrganizational SkillsProblem-SolvingTeam Collaboration

Required

Bachelor's degree, preferably in Education, Business, Communication, Marketing, or related field

Five (5) years' experience in Education Leadership, Education Management, Education Administration, Product Implementation, Customer Service, Business, and/or Sales

Ability to meet aggressive deadlines and work in a fast-paced environment

Ability to understand and follow verbal and written instructions

Attentive to detail

Ability to gather, analyze, interpret, and present data

Knowledge of sales support and customer success and product/services market research

Knowledge of the virtual education marketplace and distance learning content providers

Knowledge of Microsoft Office Suite

Excellent written and verbal communication skills

Excellent interpersonal skills, including the conveyance of a dynamic, engaging, and charismatic personality

Excellent presentation skills, including the ability to speak to key decision-makers with confidence and influence

Excellent research and organizational skills

Demonstrated ability to build rapport and maintain professional relationships with customers and other key stakeholders