Aveanna Healthcare · 11 hours ago
Research & Resolution Specialist
Dallas, TX
Full-time
Hybrid
New Grad, Entry LevelAveanna Healthcare is committed to creating a supportive and inclusive workplace. The Research & Resolution Specialist is responsible for investigating and resolving open invoices and credits, utilizing various software platforms to manage accounts receivable effectively.
Health CareHospitalNursing and Residential Care
Responsibilities
Identify and prioritize outstanding balances based on research and reports provided by RRMs
Research and resolve open invoices and credits by utilizing company software and tools
Recognize and communicate trends in problematic accounts and payers to management
Work all monthly-predetermined balances through adjudication and resolution
Document all efforts to resolve balances utilizing designated software and reports
Build and maintain effective relationships with Epic team members and representatives of commercial and state payers relevant to your open balances
Review each payer’s specific guidelines (rates, filing/appeal deadlines, forms, etc.) as needed
Promptly reply to inquiries made by Aveanna employees regarding your assignments
Qualification
Required
High school diploma is required
Proficient computer skills including experience with Microsoft Excel and the internet
Experience with Kantime
Must be able to adhere to confidentiality standards and professional boundaries at all times
Analytical Problem Solving Skills
Strong attention to detail
Effectively manage multiple priorities
Ability to work well in a team environment
Deadline Driven
Time Management
Ability to remain calm and professional in stressful situations
Strong commitment to excellence
Quick-thinking and astute decision making skills
Effective problem-solving and conflict resolution
Excellent organization and communication skills
Must be able to speak, write, read and understand English
Occasional lifting, carrying, pushing and pulling of 25 pounds
Must be able to lift 50 pounds
Prolonged walking, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Must have strong sense of smell and touch
Must be able to sufficiently reposition patients and move equipment without assistance
Performs duties in an office environment during agency operating hours
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
Preferred
Undergraduate Degree Preferred
Customer service experience Preferred
Benefits
Employee Connection Groups: Spaces to share experiences and build community.
Social Circles: Connect over shared interests—books, music, movies, and more.
Wellness Wednesday's, we give you tools to recharge, reset and refocus.
Open learning sessions for all employees—because we grow stronger together.
Aveanna Cares – Service with Heart
Employee Relief Fund, we stand by each other during life’s toughest moments—offering financial assistance to teammates facing unexpected hardships.
Company
Aveanna Healthcare
Aveanna Healthcare is a home healthcare provider.
Founded in 2017
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.49BKey Investors
Penfund
2025-10-21Post Ipo Secondary· $90M
2025-09-18Post Ipo Debt· $1.32B
2023-01-01Post Ipo Equity
Leadership Team
Anthony P Angelo
Vice President- Home Health Operations
G
Gary Epstein
Founder
Recent News
2025-12-18
Company data provided by crunchbase