OneMain Financial · 7 hours ago
Quality Assurance Specialist
Tempe, AZ
Full-time
Onsite
Entry Level
1+ years expOneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. The Quality Assurance Specialist will monitor customer interactions and application documents to ensure compliance with departmental policies, develop quality assurance practices, and assist in training initiatives.
CreditFinanceFinancial ServicesInsuranceWealth Management
Responsibilities
Review application documents for accuracy prior to funding
Assist in the development of the quality assurance practices throughout the originations departments
Develop, update, and facilitate QA related trainings and/or calibration meetings as needed
Review of customer and/or dealership phone, chat, SMS, and email interactions
Deliver regular QA score reports and a monthly QA score report to management
Assist in process improvement in existing systems and processes to drive quality and efficiency and enhance customer experience
Assist departments in maintaining compliance with all Federal and local regulations
Assist in revisions of internal, departmental policy documents and training reference materials
Other duties as assigned by the Operations Manager
Qualification
Required
Customer Service: 1 year
High School Diploma or equivalent
Interpersonal skills promoting a team environment
Preferred
Six (6) months experience in relevant position or equivalent preferred
Benefits
Health and wellbeing options for team members and their dependents
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Continuing education
Bonus eligible
Paid time off
Paid volunteer time
And more
Company
OneMain Financial
OneMain Financial has been offering responsible and transparent loans for over 100 years.
10001+ employees
H1B Sponsorship
OneMain Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.9B2025-03-13Post Ipo Debt· $600M
2024-11-04Post Ipo Debt· $900M
2018-01-04Post Ipo Secondary· $1.4B
Leadership Team
Doug Shulman
Chairman and Chief Executive Officer
Recent News
2026-01-13
2025-11-08
2025-10-29
Company data provided by crunchbase