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Custer, Inc. · 1 day ago

Associate Account Manager

Kalamazoo, MI

Full-time

Onsite

New Grad, Entry Level

$55K/yr - $65K/yr

Custer, Inc. is a premier Steelcase dealership and full-service interior solutions partner serving corporate, education, and healthcare clients. They are seeking a motivated Account Manager to strengthen their presence in the Kalamazoo area by building meaningful relationships and guiding clients through the sales process.

Furniture

Responsibilities

Support Sales Leader in achieving monthly, quarterly, and annual sales goals

Learn to identify upselling and cross-selling opportunities to maximize revenue potential within assigned accounts

Develop foundational negotiation skills to overcome objections and close deals effectively

Assist with managing sales activities and timelines to support efficient sales cycles and successful deal execution

Progressively take on increased sales responsibilities as product knowledge, confidence, and sales skills develop

Learn and apply foundational business development skills by supporting efforts to identify and engage prospective clients in the SW Michigan market

Assist in building a local sales pipeline through guided outreach, networking events, referrals, and community involvement

Participate in local business and industry events alongside sales leadership to build relationships and increase Custer’s visibility in the Kalamazoo area

Collaborate with and learn from experienced sales leaders to understand market dynamics and strategies for growing Custer’s regional presence

Gradually take on increased responsibility for prospecting and relationship development as training milestones are achieved

Support Sales Leader in serving as the primary point of contact for clients, ensuring clear and responsive communication and excellent customer experience

Build and maintain strong, long-lasting client relationships that drive repeat business

Assist in preparing and delivering engaging presentations tailored to client’s needs, highlight product features, services, and value propositions

Support the handling of client concerns and objections, developing skills in problem-solving and relationship management

Maintain accurate records of customer interactions and sales activity logs in CRM software under guidance from sales leadership

Track account performance and identify trends to improve customer engagement

Ensure timely follow-ups and documentation of key account interactions to support overall account management efforts

Assist in preparing account summaries, sales activity updates, and performance reports for review with Sales Leader

Learn to document key account strategies and provide insights to leadership to support effective sales planning

Work with internal teams to ensure seamless service delivery and customer satisfaction

Partner with sales support and project management teams to execute client requests efficiently

Collaborate with internal teams to prepare customized proposals and solutions for clients

Work with accounts receivable and internal teams to learn billing processes and support timely payment collection

Qualification

SalesBusiness DevelopmentClient Relationship ManagementCRM SoftwareNegotiation SkillsSocial Media KnowledgeProblem-SolvingPresentation SkillsCommunication SkillsTeam CollaborationOrganization Skills