mabl · 1 day ago
Digital Customer Success Manager
United States
Full-time
Hybrid
Entry, Mid Level
2+ years expmabl is on a mission to empower software teams with an AI-powered low-code test automation platform. The Digital Customer Success Manager owns the success of a large portfolio of customers, focusing on driving product adoption, value realization, and retention through digital programs and collaboration with various teams.
Developer ToolsProduct ManagementSaaSSoftware
Responsibilities
Own the post-sales success of a scaled book of business (SMB / Mid-Market customers)
Drive onboarding, feature adoption, and time-to-value through digital programs
Identify adoption gaps and proactively intervene using campaigns, webinars, and in-app guidance
Ensure customers achieve measurable outcomes aligned to their testing and quality goals
Leverage Gainsight to build out the ideal customer journey, specific digital health scores and more automated touches
Design and execute lifecycle programs (onboarding, adoption, renewal, expansion) using digital channels
Leverage in-app messaging, email campaigns, webinars, and knowledge resources to engage customers at scale
Build repeatable playbooks for common customer use cases and maturity stages
Owns both a GDR and NDR number and focuses on driving retention
Partner with Sales to support expansion opportunities
Identify churn risk using health scores, usage data, and customer signals
Execute proactive retention motions for at-risk accounts
Monitor customer health using product usage, NPS, and engagement data
Analyze trends across the customer base and surface insights to improve programs and product
Maintain accurate customer data and activity tracking in Gainsight
Collaborate with Product to relay customer feedback and influence roadmap priorities
Partner with Marketing on customer education, webinars, and lifecycle campaigns
Work closely with Support to ensure a seamless customer experience
Qualification
Required
2-5 years of experience in Customer Success, Digital CSM, or SaaS lifecycle roles
Experience managing customers in a tech-touch or scaled CS model
Strong experience using Gainsight and building out a digital CS program
Strong understanding of SaaS metrics (adoption, retention, churn, expansion)
Comfort analyzing product usage data and customer health metrics
Excellent written and verbal communication skills
Preferred
Experience in DevOps, QA, test automation, or developer-focused SaaS products
Familiarity with CI/CD pipelines and modern software development workflows
Experience building or optimizing digital CS programs
Background in Customer Success Operations or Lifecycle Marketing
Benefits
Generous parental leave
Rich health benefits
Employee wellness and collaboration perks
Rewards and recognition programs
Mabl Kudos program
Annual Founders Award
Company
mabl
Mabl is an intelligent test automation provider that maintains tests and identifies regressions for quality engineering.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$76.1MKey Investors
Vista Equity PartnersGoogle VenturesCRV
2021-11-18Series C· $40M
2020-05-08Series Unknown· $6.1M
2018-09-18Series B· $20M
Leadership Team
Dan Belcher
Co-Founder
Anthony Palladino
Chief Revenue Officer
Recent News
2025-10-23
Company data provided by crunchbase