Freeman Hospital ยท 9 hours ago
Desktop Support Officer
Carthage, MO
Full-time
Onsite
Entry Level
1+ years expFreeman Hospital is one of the largest NHS hospital trusts in the country, committed to providing high-quality care and innovative healthcare solutions. They are seeking a Desktop Support Officer to provide first and second line desktop support services to users of information technology across the Trust, ensuring maximum availability and functionality of IT systems.
Hospital & Health Care
Responsibilities
To provide first and second line desktop support services to users of information technology across the Trust, to maximise the availability and functionality of Information Technology to end users. This may be either over the telephone, by email or at the desk-side
Provide assistance to the Senior Desktop Support Officers to Diagnose and repair PCs, laptops, peripherals and applications
Provide desktop and peripheral installation, configuration and upgrade services to Trust and supported third party organisations
Maintain up to date IT Records and Asset Management as required
Maintain up to date knowledge of technical hardware used within the Trust
Provide Basic End User familiarisation with PC hardware facilities when installing new or upgrade systems for end users
Provide Basic End User familiarisation with peripherals facilities when installing new or upgraded systems for end users
Assess the suitability of PC locations before installation from a health and safety perspective
Be flexible in your approach to work in order to support the 3 primary sites and our community sites as required
Qualification
Required
Educated to at least HND level in an IT related subject or previous experience in an IT Support role
Basic understanding of Applications, including installation and configuration
Experience of installing and supporting PCs and Peripherals
1st and 2nd level experience in a customer service and Desktop Support environment
Technical knowledge and expertise of IT hardware, operating systems, and end-user software
Good Knowledge of Microsoft applications and operating systems
Knowledge of and experience in using Service Desk software
Familiarity with on-line technical and support resources
Excellent knowledge of PC and laptops, Xerox devices and Printer architectures
Basic knowledge and experience of Microsoft Operating Systems
Ability to provide end user support and deskside training when required
Excellent troubleshooting skills
Good documentation writing skills
Preferred
BTEC or working towards formal IT qualifications
Relevant technical certifications or qualifications
ITIL Foundation
Full UK Driving Licence
Project experience
Company
Freeman Hospital
Freeman Hospital, Newcastle, UK
Carthage, Missouri, US
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase