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Harrisburg Property Management Group · 8 hours ago

Operations Strategy & Process Manager

Harrisburg, PA

Full-time

Onsite

Mid, Senior Level

$75K/yr - $85K/yr

4+ years exp

Harrisburg Property Management Group is a growing property management company seeking an Operations Strategy & Process Manager to enhance daily operations. This hands-on role focuses on documenting processes, addressing inefficiencies, and collaborating with leadership to implement effective solutions.

Property ManagementReal EstateResidential

Responsibilities

Review, document, and improve operational workflows across property management, leasing, maintenance, accounting, and compliance

Identify inefficiencies, bottlenecks, redundancies, and operational risks

Propose practical, scalable process improvements

Lead implementation of approved process changes

Ensure processes are documented, trained, and consistently followed

Evaluate how existing software and systems are used

Identify opportunities for automation, integration, and efficiency (including AI where appropriate)

Coordinate with vendors and internal stakeholders on system improvements

Help ensure technology supports operations rather than complicates them

Work closely with leadership and department managers to understand operational pain points

Support cross-department initiatives tied to efficiency and scalability

Track implementation progress, adoption, and results

Provide clear updates and recommendations to leadership

Qualification

Process ImprovementSystems SupportAnalytical SkillsExperience in Property ManagementCross-Functional CollaborationClear CommunicationProblem-SolvingOrganizational Skills