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HM Cragg · 8 hours ago

Business Analyst

United States

Full-time

Remote

Mid Level

$115K/yr - $125K/yr

HM Cragg is seeking a Business Analyst to analyze and document business processes while providing technical support for IFS, the ERP and CRM platforms. The role involves collaborating with end-users, troubleshooting issues, and ensuring applications meet business needs.

ElectronicsManufacturing

Responsibilities

Collaborate with stakeholders to understand their business objectives, needs and constraints

Elicit, document, and manage business objectives regarding system applications

Provide support for end-users, addressing inquiries, issues, and enhancement requests related to software applications via internal ticketing system

Set up custom views, reports, page configurations, and templates for end users when requested

Responsible for maintaining clean data within the ERP and CRM platforms and auditing the data periodically

Responsible for managing user permissions within the systems

Create and maintain comprehensive documentation for application configurations, processes, and troubleshooting procedures

Work with the business units to develop user guides and training materials to facilitate end-user understanding

Responsible for developing and maintaining end-user reports and dashboards utilizing both the ERP system and outside platforms such as Power BI

Conduct testing of new application features, patches, and updates

Assist IT department to troubleshoot and resolve IFS related application problems, ensuring minimal downtime and disruption

Coordinate with IT to ensure that IFS related applications meet performance, security, and usability standards

Collaborate with outside Vendors to address and resolve issues

Implement solutions to address root causes and prevent recurring problems

Qualification

Data AnalysisERP/CRM SupportPower BISQLProject ManagementInnovationProblem SolvingCommunicationInterpersonal

Required

Bachelor's degree in Business, Information Systems, Finance, Accounting, or related field

Direct experience in supporting large ERPCRM platforms

Proficient in data analysis and report creation

Proven experience in supporting and maintaining software applications

Data AnalysisReporting – Collect, analyze and present data in a meaningful way to support decision-making and business performance

Project Management – Effective coordination, implementation and change management skills

Driven – Works with a sense of urgency, has a strong desire to succeed

Problem Solving – Innovative, analytical, inquisitive; develops creative solutions

Organization – Attention to detail, thorough, creates efficiency; strong ability to work independently; successful time-management; proven ability to multitask and prioritize in a fast-paced, dynamic environment

Communication – Proficiency in verbal, written and listening skills

Interpersonal – Maintains confidentiality, keeps emotions under control, approaches others tactfully, works with honesty, integrity, and ethics

Innovation – Brings new ideas to the table